Senior Principal APC Support Engineer: Advanced Process Control

Aspen Technology, Inc.

Houston (TX)

On-site

USD 150,000 - 190,000

Full time

8 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

AspenTech, a leading AI-powered software company, is seeking a Senior Principal Technical Support Engineer to join the Advanced Process Control training and support team in Houston, TX. You will interact with global customers, provide expert guidance on Aspen DMC3 and GDOT, and deliver high-quality training and consulting to optimize process control solutions.

Travel up to 25% is required as you collaborate with cross-functional teams and customer sites to deploy solutions and drive customer

Qualifications

Bachelor's or master's in chemical or electrical engineering.
Advanced degrees (master's or PhD) are a plus.
Academic or professional exposure to Control Theory preferred.
Minimum of 10+ years of relevant experience.
Hands-on with DMC3/GDOT in real-world environments.
Experience with APC/DCS interfaces and AspenTech software.

Responsibilities

Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech's proprietary softwares and track work in a CRM system.
Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
Deliver high-quality intermediate/advanced level training classes to AspenTech customers.
Develop and/or maintain customer focused training materials for new releases and new applications in the industry.
Conduct pre-sales consultations to identify prospects' business problems and articulate AspenTech's products as the solution.
Develop strong relationships with customers, building an understanding of their business needs and challenges.
Collaboration with other AspenTech functions to maintain and develop business opportunities.
Function as a subject matter expert in AspenTech's pre-release software testing program to drive improved product quality.
Coach/Mentor fellow team members to enhance their technical skills to help boost their overall contribution.
Other tasks may include health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer environments; publish technical white papers to knowledgebase.