Senior Tech Support Engineer - Supply Chain Optimization

Aspen Technology, Inc.; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Aspen Technology, Inc. in Houston, Texas is seeking a Senior Technical Support Engineer to join their Supply Chain team. This role focuses on advanced technologies for production planning and optimization, requiring a strong engineering background, particularly in chemical engineering.

The ideal candidate should have at least 5 years of experience and expertise in AspenTech solutions such as Aspen PIMS. This position emphasizes customer support, relationship building, and effective communication skills.

Qualifications

• Minimum of 5+ years of relevant experience.
• Strong understanding of Chemical Engineering principles.
• Previous experience with AspenTech Supply Chain software or similar advanced tools.

Responsibilities

• Resolve technical issues and deliver expert guidance on AspenTech solutions.
• Troubleshoot and resolve complex engineering problems.
• Conduct pre-sales consultations to identify clients’ business problems.

Skills

Technical support expertise

Communication skills

Proactive learning mindset

Problem-solving skills

Customer service orientation

Education

Bachelor’s or master’s degree in engineering

Tools

Aspen PIMS

Aspen Petroleum Scheduler

Multi Blend Optimization

Job description

Aspen Technology, Inc. in Houston, Texas is seeking a Senior Technical Support Engineer to join their Supply Chain team. This role focuses on advanced technologies for production planning and optimization, requiring a strong engineering background, particularly in chemical engineering.

The ideal candidate should have at least 5 years of experience and expertise in AspenTech solutions such as Aspen PIMS. This position emphasizes customer support, relationship building, and effective communication skills.