Senior Principal Tech Support Engineer, Advanced Process Control

Aspen Technology, Inc.; Georgia; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Career development programs

Community service support

Social events

Job summary

AspenTech is seeking a Senior Principal Technical Support Engineer to join our Advanced Process Control software support & training team in the United States. The role focuses on resolving complex technical issues, delivering training, and creating materials for product releases.

The ideal candidate will have 10+ years in process control, experience with APC/DCS and DMC3/GDOT, and strong communication skills to engage with customers and cross-functional teams. Travel up to 25% is expected.

Qualifications

• Bachelor’s or master’s degree in chemical engineering, Electrical/Electronic Engineering, or a closely related discipline.
• Advanced degrees (master’s or PhD) are a plus; exposure to Control Theory is strongly preferred.
• Minimum of 10+ years of relevant experience in process control/industrial technology.
• Experience with APC/DCS interface design, implementation, and application architecture is valued.

Responsibilities

• Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
• Troubleshoot and resolve complex technical problems reported by customers using AspenTech software; track work in CRM.
• Deliver high-quality intermediate/advanced level training classes to AspenTech customers.
• Develop and maintain training materials for new releases and applications in the industry.
• Conduct pre-sales consultations to identify prospects’ business problems and articulate AspenTech’s products as solutions.
• Build strong relationships with customers and collaborate cross-functionally to drive opportunities.
• Participate in pre-release software testing programs to improve product quality.
• Coach and mentor fellow team members to enhance technical skills.

Skills

Technical Support

Customer Training

Pre-sales Support

Cross-functional Collaboration

Education

Bachelor’s or Master’s in Chemical Engineering / Electrical Engineering

Advanced degree a plus / Control Theory exposure

Tools

DMC3/GDOT

OPC DA/UA

Virtualization/Edge Deployments

Job description

AspenTech is seeking a Senior Principal Technical Support Engineer to join our Advanced Process Control software support & training team in the United States. The role focuses on resolving complex technical issues, delivering training, and creating materials for product releases.

The ideal candidate will have 10+ years in process control, experience with APC/DCS and DMC3/GDOT, and strong communication skills to engage with customers and cross-functional teams. Travel up to 25% is expected.