Senior Technical Support Engineer & SME — Client Success

Infinite Computer Solutions; New Jersey; On-site; USD 60,000 - 80,000; Full time

Job summary

Infinite Computer Solutions is seeking a dedicated professional in New Jersey for a challenging role that involves providing 2nd tier support, troubleshooting complex issues, and mentoring associates.

The successful candidate will have 3-5 years of experience, advanced communication skills, and a customer-oriented approach to handling client needs effectively. This position requires a flexible schedule and in-office attendance during the week.

Qualifications

• 3-5 years of relevant experience in a client-focused role.
• Advanced understanding of client expectations and handling escalations.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Troubleshoot, diagnose, and resolve complex technical problems.
• Provide consultative support to high-value clients.
• Mentor and coach other associates.

Skills

Client Focus

Communication Skills

Results Orientation

Leadership

Industry Knowledge

Technical Knowledge

Education

Equivalent combination of education and experience (3-5 years)

Job description

Infinite Computer Solutions is seeking a dedicated professional in New Jersey for a challenging role that involves providing 2nd tier support, troubleshooting complex issues, and mentoring associates.

The successful candidate will have 3-5 years of experience, advanced communication skills, and a customer-oriented approach to handling client needs effectively. This position requires a flexible schedule and in-office attendance during the week.