Systems Support Engineer for Semiconductor Equipment

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 90,000 - 124,000; Full time

Job summary

Applied Materials, Inc. is seeking a professional to provide systems support for engineering systems in applications or reliability labs in Santa Clara, CA.

You will work with engineering owners and vendors on projects, and act as an intermediary between customers and the factory to deliver technical support and accurate documentation. The role involves beta-site support for installation, operation, calibration, service and testing of new hardware, software or processes, and presenting system

Responsibilities

• Provides systems support for engineering systems in applications or reliability labs.
• Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers.
• Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes Presents system performance data as required.
• This includes performance metrics such as Uptime, MTBF, MTBI, Availability, equipment and process parameters.
• Supports GPS in the generation of documentation such as CENs and BKMs.
• Creates and reviews documentation covering technical improvements, system upgrades, and support plans.
• Presents at the engineering level.

Job description

Applied Materials, Inc. is seeking a professional to provide systems support for engineering systems in applications or reliability labs in Santa Clara, CA.

You will work with engineering owners and vendors on projects, and act as an intermediary between customers and the factory to deliver technical support and accurate documentation. The role involves beta-site support for installation, operation, calibration, service and testing of new hardware, software or processes, and presenting system