Senior Technical Product Support Engineer

Applied Materials; Benicia (CA); On-site; USD 96,000 - 132,000; Full time

Job summary

Applied Materials in Benicia, CA is seeking a technical support professional to drive customer-facing service activities, upgrades, and system installations across complex semiconductor equipment.

The role emphasizes coordinating between customers and engineering, delivering documented technical guidance, and supporting site readiness from Alpha to Beta tests. Travel up to 50% and relocation assistance may be available.

Responsibilities

• Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Job description

Applied Materials in Benicia, CA is seeking a technical support professional to drive customer-facing service activities, upgrades, and system installations across complex semiconductor equipment.

The role emphasizes coordinating between customers and engineering, delivering documented technical guidance, and supporting site readiness from Alpha to Beta tests. Travel up to 50% and relocation assistance may be available.