Senior Technical Support Engineer - Remote, AI-Driven PLM

Centric Software

United States

Remote

USD 90,000 - 140,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Centric Software is seeking a Senior Technical Support Engineer to join our remote North America-focused team. You will deliver expert customer support for Centric 8, troubleshoot complex software issues, and collaborate with R&D, Services, Cloud Operations, and Pre-sales to resolve bugs and meet timelines.

The role emphasizes in-depth product knowledge, database and cloud infrastructure experience, and a customer-first mindset.

Qualifications

Demonstrated expertise in customer-facing roles with strong troubleshooting skills.
Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).
Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or related field.
Minimum of 5 years’ experience in a similar role, preferably in tech or fashion industries.
Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

Responsibilities

Resolve customer queries and issues promptly, adhering to SLAs.
Collaborate with R&D, Services, Cloud Operations, and Pre-sales to address bugs and ensure timelines.
Manage complex customer accounts and understand their hardware and software setups.
React quickly to major customer issues.
Ensure system availability and functionality for customers.
Analyze complex problems and propose solutions.
Establish credibility with internal and external customers.
Achieve proficiency in Centric 8 software installation and functionality.