Senior Technical Support Engineer, PowerEdge XE — OKC

Socket.dev

Oklahoma

On-site

USD 66,000 - 86,000

Full time

4 days ago

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Job summary

Dell Technologies in Oklahoma City is seeking a Senior Technical Support Engineer to join the PowerEdge XE team and handle complex issues requiring remote diagnostics and cross-functional collaboration.

You will own customer-reported cases from initial contact to resolution, document progress, and collaborate with Engineering and SE teams to improve product quality and service delivery. 3-5+ years' experience preferred.

Qualifications

3-5+ years of technical support experience.
Strong knowledge of Dell PowerEdge servers.
Comfortable working in Linux environments (RHEL and Ubuntu).
In-depth troubleshooting knowledge.
Experience with Dell and vendor diagnostic utilities.

Responsibilities

Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution.
Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue.
Resolve customer issues, working closely with Engineering, SE and other multi-functional teams.
Provide qualified information to Engineering so they can improve product quality and reliability.
Ensure customers are treated with respect and drive operational excellence through quality closures.