Senior Technical Support Engineer (PowerEdge XE)

Socket.dev; Massachusetts; On-site; USD 74,000 - 96,000; Full time

Job summary

Dell Technologies is seeking a Senior Technical Support Engineer for the PowerEdge XE line in Hopkinton, MA. You will resolve complex hardware and software issues across Dell’s XE portfolio, working with cross-functional teams to ensure high-quality support and fast resolutions.

The role emphasizes ownership, detailed documentation, and proactive communication with customers in a fast-paced environment. A Bachelor's degree and 3-5+ years in technical support are expected.

Qualifications

• Strong knowledge of Dell PowerEdge servers and PowerEdge XE servers.
• Comfortable working in Linux environments (RHEL and Ubuntu).
• In-depth troubleshooting and the ability to work under pressure.

Responsibilities

• Take ownership of complex customer-reported issues from multiple channels until resolution.
• Document progress and communicate with customers regularly on status.
• Coordinate with Engineering, SE and cross-functional teams to resolve issues.
• Provide actionable information to Engineering to improve product quality and reliability.
• Ensure customers receive respectful, high-quality support and thorough problem closures.

Skills

PowerEdge

Linux (RHEL/Ubuntu)

Troubleshooting

Customer facing

Technical support

Communication

Education

Bachelor’s degree

Tools

Dell Diagnostics

Vendor Diagnostics

Job description

Dell Technologies is seeking a Senior Technical Support Engineer for the PowerEdge XE line in Hopkinton, MA. You will resolve complex hardware and software issues across Dell’s XE portfolio, working with cross-functional teams to ensure high-quality support and fast resolutions.

The role emphasizes ownership, detailed documentation, and proactive communication with customers in a fast-paced environment. A Bachelor's degree and 3-5+ years in technical support are expected.