Senior Tech Support Engineer - PowerEdge XE

Dell GmbH; Oklahoma; On-site; USD 83,000 - 107,000; Full time

Job summary

Dell Technologies in Oklahoma City, OK is seeking a Domain Engineer (DE) Senior Engineer for PowerEdge XE to resolve complex server and networking issues in a fast-paced, customer-critical environment. You will collaborate with engineering and support teams to improve product reliability and support processes.

The role demands deep knowledge of PowerEdge XE, InfiniBand networks, Linux (RHEL/Ubuntu), and strong diagnostic skills with 5+ years in technical support. Bachelor’s degree preferred.

Qualifications

• Strong knowledge of Dell PowerEdge servers, especially PowerEdge XE.
• Strong knowledge of InfiniBand networking.
• Strong knowledge working in Linux environments (RHEL and Ubuntu).
• In-depth troubleshooting knowledge.
• Strong understanding of Dell and vendor diagnostics utilities and their application.
• Strong escalation management capability.
• Ability to collaborate effectively with vendors and Dell Engineering.
• Customer facing experience and the ability to work in a high-pressure environment.

Responsibilities

• Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution
• Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
• Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams
• Provide qualified information to Engineering so they can improve product quality and reliability
• Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures

Skills

PowerEdge XE

InfiniBand networking

Linux (RHEL/Ubuntu)

Troubleshooting

Escalation management

Vendor collaboration

Customer-facing

5+ years experience

Education

Bachelor's degree

Job description

Dell Technologies in Oklahoma City, OK is seeking a Domain Engineer (DE) Senior Engineer for PowerEdge XE to resolve complex server and networking issues in a fast-paced, customer-critical environment. You will collaborate with engineering and support teams to improve product reliability and support processes.

The role demands deep knowledge of PowerEdge XE, InfiniBand networks, Linux (RHEL/Ubuntu), and strong diagnostic skills with 5+ years in technical support. Bachelor’s degree preferred.