Senior Technical Support Engineer III – Networking & Security

Todyl, Inc.; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Todyl, Inc. is seeking a highly driven Technical Support Engineer III to deliver expert support for the Todyl Security Platform. You will diagnose, troubleshoot, and resolve advanced customer issues, coordinating with engineering, product, and QA to drive timely resolutions.

You will own escalations, contribute to documentation, and help improve platform workflows while maintaining high levels of technical professionalism in a fast-paced environment.

Qualifications

• 4+ years of experience in product support, technical support engineering, or related technical roles.
• Strong troubleshooting skills to isolate and resolve complex issues across environments.
• Experience with RMM and PSA tools used by MSPs/MSSPs.

Responsibilities

• Own complex support requests from triage to resolution.
• Troubleshoot networking, security, endpoint, and cloud issues across environments.
• Assist customers with platform usage, deployments, and configurations.
• Escalate and guide Tier 1/2 engineers on investigation paths and resolutions.
• Collaborate with Engineering, Product, QA to root cause issues and improve the product.
• Create and improve troubleshooting guides and knowledge base articles.
• Participate in on-call rotations to support urgent issues.

Skills

Troubleshooting

Networking

Security concepts

Customer communication

Cross-functional collaboration

Tools

RMM tools

PSA tools

Job description

Todyl, Inc. is seeking a highly driven Technical Support Engineer III to deliver expert support for the Todyl Security Platform. You will diagnose, troubleshoot, and resolve advanced customer issues, coordinating with engineering, product, and QA to drive timely resolutions.

You will own escalations, contribute to documentation, and help improve platform workflows while maintaining high levels of technical professionalism in a fast-paced environment.