Senior Tech Support Engineer: Networking & Security

Zoomcar; Frisco (TX); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid holidays and vacation time

Job summary

Fortinet is seeking a Support Specialist to enhance Customer Success and Support. This role requires strong troubleshooting skills and a minimum of 3 years of relevant experience in technical support or system administration. The candidate will work directly with customers, providing expert support, technical help, and driving customer satisfaction.

The position involves engaging with core products, analytical assessment, and managing customer expectations to ensure case closure. Strong communication skills and understanding of networking/security protocols are essential for success in this role.

Qualifications

• Minimum 3 years in technical support or system administration role.
• Experience in networking/security or equivalent education.
• Strong communication skills, both written and verbal.

Responsibilities

• Provide troubleshooting expertise on core products.
• Recommend corrective actions based on analysis.
• Manage customer communications until case closure.

Skills

Technical support experience

Troubleshooting skills

Understanding of TCP/IP and routing protocols

Knowledge of operating systems

Experience with security products

Education

Bachelor's degree in computer science or related field

Tools

AI tools usage

Job description

Fortinet is seeking a Support Specialist to enhance Customer Success and Support. This role requires strong troubleshooting skills and a minimum of 3 years of relevant experience in technical support or system administration. The candidate will work directly with customers, providing expert support, technical help, and driving customer satisfaction.

The position involves engaging with core products, analytical assessment, and managing customer expectations to ensure case closure. Strong communication skills and understanding of networking/security protocols are essential for success in this role.