Senior Technical Support Engineer II

RXinsider LTD.; Orlando (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

RXinsider LTD. in Orlando, FL is seeking a Technical Support Engineer II to investigate complex pharmacy platforms, integrated workflows, software, data, and hardware.

You will own escalations, reproduce issues, and deliver complete findings to enable fast resolution. The role involves collaboration with Incident Management, Product Engineering, and IT, with opportunities for on-site support, mentoring, and automation development.

Qualifications

• 3+ years of relevant experience in technical support engineering or a comparable technical role.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, Information Systems, or related discipline, or equivalent practical experience.
• Demonstrated ability to own complex technical investigations, analyze logs and system behavior, document findings, and drive issues through resolution or escalation.
• Working knowledge across operating systems, application troubleshooting, relational databases, APIs or integrations, hardware and peripherals, remote-support tools, or basic networking.
• Ability to communicate technical findings clearly to technical and nontechnical audiences and to produce concise, decision-ready escalation documentation.
• Understanding of security, data-handling, testing, approval, audit, and change-control expectations in production-support environments.
• Experience using approved AI-assisted tools responsibly for investigation, triage, code exploration, solution development, and documentation.

Responsibilities

• Own complex, high-impact customer investigations through resolution or closure.
• Troubleshoot Rx30, Computer-Rx, POS and integrated workflows, Windows and Linux environments, hardware, peripherals, software, data, and basic network issues.
• Produce complete escalation packages with impact, evidence, troubleshooting, and requested action.
• When assigned, act as Technical Lead for priority incidents with containment and recovery recommendations.
• Partner with Product Engineering, Product Management, IT, vendors to reproduce defects and drive resolution.
• Read existing application code and system behavior to develop scoped investigations and remediation approaches.
• Create and maintain knowledge articles and provide coaching for escalation scenarios.
• Occasionally perform on-site customer support and drive continuous improvement initiatives.
• Apply secure coding, data-handling, access-control, and change-management practices.

Skills

Troubleshooting

Documentation

Log analysis

Technical escalation

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Java & Spring Boot

JavaScript & React

REST services

Microservices

AWS

Messaging systems

Non-relational databases

Job description

RXinsider LTD. in Orlando, FL is seeking a Technical Support Engineer II to investigate complex pharmacy platforms, integrated workflows, software, data, and hardware.

You will own escalations, reproduce issues, and deliver complete findings to enable fast resolution. The role involves collaboration with Incident Management, Product Engineering, and IT, with opportunities for on-site support, mentoring, and automation development.