Patient Solutions Supervisor & Support Performance Lead

RXinsider LTD.; Orlando, Northern (FL, KY); Hybrid; USD 87,394,000 - 109,242,000; Full time

Job summary

RXinsider LTD. is seeking a Supervisor to oversee Patient Solutions customer support operations in Orlando. The role includes staffing adjustments, monitoring productivity, and ensuring adherence to policies while maximizing revenue and performance targets.

The ideal candidate will lead a team, coordinate schedules, and deliver accurate reports to management. Strong communication and organizational skills are essential for success in this role.

Qualifications

• Requires a BA or 1–2 years of related experience or equivalent combination.
• Proficient in Microsoft Office Suite and reporting tools.

Responsibilities

• Supervise and coordinate activities of customer support workers.
• Monitor productivity and generate reports on performance.
• Identify trends in individual, team, and call center results to meet revenue and performance targets.
• Ensure staff adhere to company policies and provide corrective actions as needed.
• Maintain communication to keep staff informed about new information, products, and procedures.
• Plan work procedures, schedules, and workflow efficiency.
• Prepare composite reports from direct reports and identify safety information.

Skills

Staffing coordination

Performance monitoring

Reporting

Leadership

Communication

Education

Bachelor's Degree (BA)

Tools

Microsoft Office Suite

Job description

RXinsider LTD. is seeking a Supervisor to oversee Patient Solutions customer support operations in Orlando. The role includes staffing adjustments, monitoring productivity, and ensuring adherence to policies while maximizing revenue and performance targets.

The ideal candidate will lead a team, coordinate schedules, and deliver accurate reports to management. Strong communication and organizational skills are essential for success in this role.