Technical Support Engineer II: Escalation & Resolution

RXinsider LTD.; Dublin (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

RXinsider LTD. is seeking a Technical Support Engineer II to independently own complex investigations across pharmacy platforms, software, and hardware.

You will troubleshoot across Windows/Linux environments, databases, and integrations, coordinating with Incident Management and Product teams to deliver timely resolutions. Responsibilities include leading priority incidents, validating fixes, and contributing to knowledge management while maintaining security and change-control practices.

Qualifications

• Own complex technical investigations, analyze logs and system behavior, drive resolution.
• Working knowledge across Windows, Linux, databases, APIs, integrations, hardware, and networking.
• Ability to communicate findings clearly and produce escalation documentation.

Responsibilities

• Own advanced technical escalation and resolution for high-impact cases.
• Lead priority incidents as technical lead when assigned.
• Analyze defects, reproduce issues, and coordinate with cross-functional teams to drive resolution.
• Create knowledge articles and mentoring as part of escalation process.
• Provide on-site support when needed and contribute to continuous improvement.

Skills

Technical investigations

Operating systems

Windows

Linux

Relational databases

APIs & integrations

Remote-support tools

Networking basics

Education

Bachelor’s degree in IT/CS/Engineering/IS

Job description

RXinsider LTD. is seeking a Technical Support Engineer II to independently own complex investigations across pharmacy platforms, software, and hardware.

You will troubleshoot across Windows/Linux environments, databases, and integrations, coordinating with Incident Management and Product teams to deliver timely resolutions. Responsibilities include leading priority incidents, validating fixes, and contributing to knowledge management while maintaining security and change-control practices.