Senior Technical Support Engineer - Field Escalation Lead

Atlas Copco Group; Michigan City, Northern (IN, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangement

Career development

Competitive compensation and benefits

Job summary

Atlas Copco Group is seeking a skilled technical support professional to help reduce downtime and improve customer satisfaction. The role includes handling complex vacuum and rotating equipment issues, providing remote and on-site support, and delivering training to field teams.

The position requires 3–5+ years in technical support or field service with mechanical/electrical expertise, strong communication, and willingness to travel within the United States.

Qualifications

• 3–5+ years in technical support, field service, commissioning, maintenance, or repair of industrial equipment (vacuum/rotating equipment preferred).
• Technical apprenticeship or degree (mechanical, mechatronics, electrical, industrial maintenance, or similar).
• Additional training in electrical troubleshooting, controls/VSD, pneumatics/hydraulics is a plus.

Responsibilities

• Own complex technical cases from intake to closure for VTS Aftermarket (remote and on-site support).
• Coordinate cross-functionally and elevate with complete technical evidence.
• Develop troubleshooting routines and reusable documentation.
• Deliver coaching and training to Field Service, Customer Centers, and distributors.
• Ensure structured failure/incident/warranty reporting and actionability.

Skills

Technical troubleshooting

Field service

Customer coaching

Communication

Education

Technical apprenticeship or degree in mechanical/mechatronics/electrical

Tools

ERP software

Diagnostics tools

Job description

Atlas Copco Group is seeking a skilled technical support professional to help reduce downtime and improve customer satisfaction. The role includes handling complex vacuum and rotating equipment issues, providing remote and on-site support, and delivering training to field teams.

The position requires 3–5+ years in technical support or field service with mechanical/electrical expertise, strong communication, and willingness to travel within the United States.