Industrial Vacuum Tech Support Engineer — Hybrid

Atlas Copco Holding GmbH

Michigan City (IN)

Hybrid

USD 70,000 - 100,000

Full time

14 days+

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Job summary

Atlas Copco Holding GmbH is seeking a technically skilled service professional to own complex vacuum system troubleshooting from intake to closure. Responsibilities include diagnosing electrical/controls issues, coordinating with global technical support, and delivering actionable repair recommendations in a hybrid work setup across Michigan City, IN and Charlotte, NC.

The role emphasizes commissioning guidance, documentation, and continuous improvement to enhance field performance and

Qualifications

3–5+ years in technical support, field service, or maintenance of industrial equipment (vacuum/rotating equipment preferred).
Proven ability to handle complex troubleshooting end-to-end, including documentation and follow-up.
Technical apprenticeship or degree; training in electrical troubleshooting is a plus.

Responsibilities

Act as technical escalation for Customer Centers, Field Service Engineers, distributors/OEMs, and customers; ensure timely support and ownership from intake to closure.
Diagnose complex vacuum system issues, including electrical/controls (sensors, I/O, controller logic, VSD/PLC).
Define troubleshooting plans, analyze field data, and provide actionable repair recommendations.
Coordinate with Product Company/Global Technical Support for advanced root cause analysis and capture lessons learned.
Advise on commissioning, corrective actions, preventive measures, and service best practices.
Maintain and improve technical documentation and reusable guidance.