Senior Technical Support Engineer - Cloud & Network Systems

Keysight Technologies

Addison (TX)

On-site

USD 107,000 - 178,000

Full time

7 days ago

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Benefits offered by this job

Medical, dental and vision

Health Savings Account

401(k)

Flexible Time Off

Paid Holidays

Tuition Reimbursement

Adoption Assistance

Incentive Programs

Employee stock purchase plan (ESPP)

Job summary

Keysight Technologies in Addison, TX, seeks a senior Technical Support Engineer to troubleshoot complex cloud-native and virtualization environments. You will work with Kubernetes, OpenShift, OpenStack, and related platforms to restore services and prevent downtime.

Responsibilities include cross-functional coordination with engineering, product, and support teams, and on-call coverage. Strong communication and problem-solving skills are essential, with a focus on robust, scalable solutions.

Qualifications

Bachelor's degree or equivalent in a technical field.
8+ years in telecom, networking, cloud-native, or enterprise software support.
Advanced OpenShift administration experience.
Advanced OpenStack cloud infrastructure experience.
Hands-on with virtualization and container tech (VMware, Docker, Kubernetes, Rancher).
Working knowledge of Java, JavaScript, RESTful APIs, and JSON.
Strong root-cause analysis and performance troubleshooting in distributed systems.
Proven ability to independently manage complex customer issues across teams.
Excellent verbal and written communication; capable of cross-team collaboration.

Responsibilities

Resolve customer-reported issues via phone, email, and on-site as needed.
Troubleshoot across Keysight software, network visibility platforms, and cloud-native environments.
Identify and resolve integration issues before impacting operations.
Coordinate with Technical Support, Engineering, Product Management and Sales.
Validate performance and confirm issue resolution with test results.
Document defects, issues, and maintenance for product improvements.
Provide customer feedback to Product and Engineering for roadmap discussions.
Develop and maintain troubleshooting guides and knowledge base articles.
Support deployments, upgrades, migrations, and configurations across environments.
Participate in a 24x7 on-call rotation.