Senior Remote Technical Support Engineer – Cloud & Cisco

Ladders; United States; A distancia; USD 108.000 - 162.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision coverage

Paid time off and 401(k) with company

Life, disability, and accident保险

Tuition reimbursement

Descripción de la vacante

Ladders is seeking a Technical Support Engineer 2 to join a leader in the Business Services space. This senior role acts as a high-level escalation point for complex issues across software and hardware, partnering with customer teams and internal groups to resolve incidents and improve service delivery.

The position is remote with compensation ranging from $108,000 to $162,000 annually. The candidate will leverage strong troubleshooting, cloud and virtualization knowledge, and incident

Formación

• 5+ years in advanced technical support for healthcare systems.
• Expertise in software solutions and Cisco networking environments.
• Proven incident management and customer escalation leadership skills.
• Ability to function independently as a senior escalation resource and subject matter expert.
• Strong knowledge of cloud technologies, virtualization, and integration workflows.

Responsabilidades

• Provide advanced remote technical support for software and hardware environments
• Lead customer escalation meetings and drive timely issue resolution
• Apply advanced diagnostic methods to improve case resolution times
• Support customer implementations, upgrades, and migrations with technical leadership
• Collaborate with project teams to ensure successful project execution and mitigate risks
• Champion productivity initiatives and implement process improvements
• Develop and publish knowledge management content to enhance technical solutions

Conocimientos

Technical troubleshooting

Incident management

Escalation leadership

Independent senior resource

Cloud technologies

Virtualization

Herramientas

Cisco networking

Cloud platforms

Integration workflows

Descripción del empleo

Ladders is seeking a Technical Support Engineer 2 to join a leader in the Business Services space. This senior role acts as a high-level escalation point for complex issues across software and hardware, partnering with customer teams and internal groups to resolve incidents and improve service delivery.

The position is remote with compensation ranging from $108,000 to $162,000 annually. The candidate will leverage strong troubleshooting, cloud and virtualization knowledge, and incident