Senior Technical Support Engineer – API & Shipping (Remote)

Hard Yaka; Northern (KY); Hybrid; USD 85,000 - 127,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Equity

$50 work-from-home stipend

Flexible schedule

Paid time off

Collaborative culture

Growth opportunities

Impact on product

Job summary

EasyPost is seeking a Seasonal Technical Support Engineer III to diagnose and resolve technical issues for customers using our REST API and shipping software. The role emphasizes collaboration with engineering teams, guiding product usage, and maintaining high customer satisfaction in a fast-growing environment.

The position involves troubleshooting software and hardware problems, handling escalations from Tier 1, and supporting hundreds of leading e-commerce companies with shipping and tracking

Qualifications

• Bachelor’s degree in CS, information systems, or IT, or coding bootcamp equivalent.
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Responsibilities

• Provide first-level contact to customer inquiries and issues via multiple channels.
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Skills

Programming languages

REST APIs

SQL basics

Communication skills

Customer support

Education

Bachelor’s in CS/IS/IT or coding bootcamp

Job description

EasyPost is seeking a Seasonal Technical Support Engineer III to diagnose and resolve technical issues for customers using our REST API and shipping software. The role emphasizes collaboration with engineering teams, guiding product usage, and maintaining high customer satisfaction in a fast-growing environment.

The position involves troubleshooting software and hardware problems, handling escalations from Tier 1, and supporting hundreds of leading e-commerce companies with shipping and tracking