Senior Technical Support Engineer - AI-Driven PLM (Remote)

Centric Software; San Francisco (CA); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Medical, dental, vision benefits

Remote work

Job summary

Centric Software is seeking a Senior Technical Support Engineer to join our global team. This remote role focuses on North America customers, delivering expert technical guidance and rapid issue resolution to ensure high system availability and customer satisfaction.

You will collaborate with R&D, Services, Cloud Operations, and Pre-sales, tackle complex problems, and develop proficiency in Centric 8 installation and functionality.

Qualifications

• Demonstrated expertise in customer-facing roles with strong software troubleshooting skills.
• Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure.
• Bachelor’s or Master’s degree in computer engineering, IT, fashion design, or related field.

Responsibilities

• Resolve customer queries promptly, adhering to SLAs.
• Collaborate with R&D, Services, Cloud Operations, and Pre-sales to address bugs and ensure timelines.
• Manage complex customer accounts and understand their hardware and software setups.
• React quickly to major customer issues.
• Ensure system availability and functionality for customers.
• Analyze complex problems and propose solutions.
• Establish credibility with internal and external customers.
• Achieve proficiency in Centric 8 software installation and functionality.

Skills

Customer-facing skills

Software troubleshooting

Problem solving

Education

Bachelor's degree

Master's degree

Related field

Tools

SQL Server

Oracle

AWS

Azure

Google Cloud

Job description

Centric Software is seeking a Senior Technical Support Engineer to join our global team. This remote role focuses on North America customers, delivering expert technical guidance and rapid issue resolution to ensure high system availability and customer satisfaction.

You will collaborate with R&D, Services, Cloud Operations, and Pre-sales, tackle complex problems, and develop proficiency in Centric 8 installation and functionality.