Remote Senior Technical Support Engineer (AI-Driven PLM)

Centric Software

United States

Remote

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

International team

Professional growth

Job summary

Centric Software is seeking a Senior Technical Support Engineer to join a remote North America-focused team. You will deliver exceptional customer support and technical guidance, collaborating with R&D, Services, Cloud Operations, and Pre-sales to resolve issues while maintaining SLAs.

The role emphasizes understanding complex hardware/software setups, cloud infrastructure, and Centric 8 installations, to empower fashion and consumer goods brands to bring products to market efficiently.

Qualifications

Demonstrated expertise in customer-facing roles and strong troubleshooting skills.
Experience in software installation, databases (SQL Server/Oracle) and cloud infrastructure.
Bachelor’s or Master’s degree in computer engineering, IT, fashion design or related field.
Minimum 5 years in a similar role, preferably in tech or fashion industry.
Familiarity with PLM/PDM solutions and cloud infra is desirable.

Responsibilities

Resolve customer queries promptly, adhering to SLAs.
Collaborate with R&D, Services, Cloud Ops, and Pre-sales to address bugs and timelines.
Manage complex customer accounts and hardware/software setups.
React quickly to major customer issues.
Ensure system availability and functionality for customers.
Analyze complex problems and propose solutions.
Establish credibility with internal and external customers.
Achieve proficiency in Centric 8 software installation and functionality.