Senior Technical Support Engineer

Centric Software; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

International team

Professional growth

Job summary

Centric Software is seeking a Senior Technical Support Engineer to join a remote North America-focused team. You will deliver exceptional customer support and technical guidance, collaborating with R&D, Services, Cloud Operations, and Pre-sales to resolve issues while maintaining SLAs.

The role emphasizes understanding complex hardware/software setups, cloud infrastructure, and Centric 8 installations, to empower fashion and consumer goods brands to bring products to market efficiently.

Qualifications

• Demonstrated expertise in customer-facing roles and strong troubleshooting skills.
• Experience in software installation, databases (SQL Server/Oracle) and cloud infrastructure.
• Bachelor’s or Master’s degree in computer engineering, IT, fashion design or related field.
• Minimum 5 years in a similar role, preferably in tech or fashion industry.
• Familiarity with PLM/PDM solutions and cloud infra is desirable.

Responsibilities

• Resolve customer queries promptly, adhering to SLAs.
• Collaborate with R&D, Services, Cloud Ops, and Pre-sales to address bugs and timelines.
• Manage complex customer accounts and hardware/software setups.
• React quickly to major customer issues.
• Ensure system availability and functionality for customers.
• Analyze complex problems and propose solutions.
• Establish credibility with internal and external customers.
• Achieve proficiency in Centric 8 software installation and functionality.

Skills

Customer-facing experience

Software troubleshooting

SQL Server / Oracle

Cloud infrastructure (AWS/Azure/Google

Centric 8 software installation

Education

Bachelor’s or Master’s degree in computer engineering/IT/related

Tools

Centric 8

Job description

About Centric Software:

CentricSoftware®is a global leader,providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equipretail, fashion,luxury, footwear,outdoor, homeand consumer goodsbrandswithpioneering best-of-breed solutionsto plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products.Our technologypowers brandstostreamline processes, driveefficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

JobTitle:

Senior Technical SupportEngineer

Location:

Remote

About CentricSoftware:

Centric Software stands at the forefront of innovation, deliveringcutting-edgePLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage,optimize, and execute their critical processes with ease.

From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility.

Job Summary:

We are seeking a Technical Support Consultant to join our growing team. You will play a pivotalrole,in delivering exceptional customer support and technical guidance. With a primary focus on our North America customers,you’lladdress their inquiries and provide efficient solutions. Given Centric Software’s specialization in fashion and consumer goods technology,you’llplay a critical role in empowering businesses to bring their products to market.

Key Responsibilities:

• Resolve customer queries and issues promptly, adhering to SLAs.
• Collaborate with R&D, Services,Cloud Operations,and Pre-sales teams to address bugs and ensure project timelines.
• Manage complex customer accounts and understand their hardware and software setups.
• React quickly to major customer issues.
• Ensure system availability and functionality for customers.
• Analyze complex problems and propose solutions.
• Establish credibility with internal and external customers.
• Achieveproficiencyin Centric 8 software installation and functionality.

Qualifications:

• Demonstratedexpertisein customer-facing roles, coupled with strongsoftwaretroubleshooting skills
• Experience insoftware installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud)
• Bachelor’s or Master’sdegree in computer engineering, IT, Fashion Design, ora relatedfield.
• Minimum of5years’ experience in a similar role, preferably within the technology or fashion industry.
• Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

What we offer:

• Competitive salary and comprehensive benefits package.
• A dynamic and collaborative work environment within an international team.
• Opportunities for professional growth and skill development in a rapidly evolving industry

This role is ideal for individuals eager to drive innovation andleveragecutting-edgeAI technologies to enhance our product offerings at Centric Software. If you are passionate about AI/ML andpossessthe technicalexpertiseto transform ideas into reality, we encourage you to apply.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.