Senior Technical Success Manager

BENTLEY SYSTEMS, INC.; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Senior Technical Success Manager to enhance user experience by resolving technical issues and coordinating with multiple teams. This role involves managing account health, tracking trends, and providing strategic insights to product teams. The ideal candidate has strong organizational and communication skills, with a background in consulting or product support, and is fluent in English. This position offers flexibility with remote or hybrid options.

Qualifications

• 3+ years in consulting, product support, or development.
• Fluent in English with clear communication skills.

Responsibilities

• Own the technical health of an account as the primary contact.
• Develop and implement resolution plans across teams.
• Communicate status updates to executive leadership.

Skills

Critical Thinking

Problem Solving

Organizational Skills

Communication

Tools

ProjectWise

OpenRoads

MicroStation

SYNCHRO

Job description

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Job Description:

A Senior Technical Success Manager will provide our users with analysis, advice, and, when required, partner with other specialized teams to quickly develop and execute a plan to help resolve their technical or process issues.

Job Responsibilities:

• Own the technical health of an account by acting as the primary point of contact
• Develop, coordinate (across multiple teams as required), and implement a resolution plan
• Coordinate with other team members to aggregate issues across accounts and present to product teams for evaluation
• Provide Success Managers with findings that could affect user-specific Success Plans
• Track and identify trends with support cases to provide product teams with strategic areas of focus
• Communicate and present status updates to internal and external executive leadership

Qualifications:

• 3+ years of experience in consulting, product support, or development within an infrastructure or engineering design environment
• Exposure to BIM policies, procedures, and processes
• Awareness of Bentley products and their relationship with Bentley product lines and brands
• Experience with ProjectWise, OpenRoads, MicroStation, or SYNCHRO is a plus
• Strong organizational skills, including critical thinking and problem-solving abilities
• Ability to manage multiple accounts and complex project initiatives
• Fluent in English with clear communication skills, both spoken and written
• This position is remote or hybrid (if you live near a Bentley office), with limited travel

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