Senior Technical Success Manager

BENTLEY SYSTEMS, INC.; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company seeks a Senior Technical Success Manager to enhance user experience by resolving technical issues. The role involves coordinating with various teams, managing multiple accounts, and presenting findings to executive leadership. This position offers flexibility with remote or hybrid options.

Qualifications

• 3+ years in consulting, product support, or development in infrastructure.
• Experience with BIM policies and Bentley products.

Responsibilities

• Own technical health of accounts as primary contact.
• Develop and implement resolution plans across teams.
• Track trends and present updates to leadership.

Skills

Organizational Skills

Critical Thinking

Problem Solving

Fluency in English

Tools

ProjectWise

OpenRoads

MicroStation

SYNCHRO

Job description

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Job Description: A Senior Technical Success Manager will provide our users with analysis, advice and, when required, partner with other specialized teams to quickly develop and execute a plan to help resolve their technical or process issues.

Job Responsibilities:

• Own the technical health of an account by acting as the primary point of contact
• Develop, coordinate (across multiple teams as required), and implement a resolution plan
• Coordinate with other team members to aggregate issues across accounts and present to product teams for evaluation
• Provide Success Managers with findings that could affect user-specific Success Plans
• Track/identify trends with support cases to provide product teams with strategic areas of focus
• Communicate and present status updates to internal and external executive leadership

Qualifications:

• 3+ years of either consulting, product support or development in an infrastructure or engineering design environment
• Exposure to BIM policies, procedures, and processes
• Awareness of Bentley products and their relationship with Bentley product lines and brands
• Experience with ProjectWise, OpenRoads, MicroStation, or SYNCHRO a plus
• Possess strong organizational skills, including critical thinking and problem solving
• Ability to manage multiple accounts and complex project initiatives
• Fluent in English and able to clearly present information through the spoken or written word
• Position is remote or hybrid (if you live near a Bentley office), with limited travel

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