Senior Technical Success Manager

Bentley Systems; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Senior Technical Success Manager to enhance user experience by resolving technical issues and coordinating with various teams. The role involves managing account health, presenting findings to leadership, and tracking support trends. Ideal candidates will have experience in consulting or product support within the engineering design environment, with strong organizational and problem-solving skills. This position offers the flexibility of remote or hybrid work arrangements.

Qualifications

• 3+ years in consulting, product support, or development in infrastructure or engineering design.
• Experience managing multiple accounts and complex project initiatives.

Responsibilities

• Own the technical health of an account as the primary contact.
• Develop and implement resolution plans across multiple teams.
• Track trends with support cases for strategic focus.

Skills

Organizational Skills

Critical Thinking

Problem Solving

Fluency in English

Tools

ProjectWise

OpenRoads

MicroStation

SYNCHRO

Job description

Job Description: A Senior Technical Success Manager will provide our users with analysis, advice and, when required, partner with other specialized teams to quickly develop and execute a plan to help resolve their technical or process issues.

Job Responsibilities:

• Own the technical health of an account by acting as the primary point of contact
• Develop, coordinate (across multiple teams as required), and implement a resolution plan
• Coordinate with other team members to aggregate issues across accounts and present to product teams for evaluation
• Provide Success Managers with findings that could affect user-specific Success Plans
• Track/identify trends with support cases to provide product teams with strategic areas of focus
• Communicate and present status updates to internal and external executive leadership

Qualifications:

• 3+ years of either consulting, product support or development in an infrastructure or engineering design environment
• Exposure to BIM policies, procedures, and processes
• Awareness of Bentley products and their relationship with Bentley product lines and brands
• Experience with ProjectWise, OpenRoads, MicroStation, or SYNCHRO a plus
• Possess strong organizational skills, including critical thinking and problem solving
• Ability to manage multiple accounts and complex project initiatives
• Fluent in English and able to clearly present information through the spoken or written word
• Position is remote or hybrid (if you live near a Bentley office), with limited travel