Senior Customer Success Manager

DTN (Data Transmission Network); United States; Remote; USD 75,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Customer Success Manager, where you'll drive customer value and retention. In this dynamic role, you'll manage client relationships, collaborate with teams, and develop strategies to enhance customer satisfaction. Your insights will help shape the future of our services, ensuring that our clients thrive in their industries. With a competitive salary, unlimited PTO, and a commitment to your professional growth, this is an opportunity to make a significant impact while enjoying a flexible work environment. Be part of a team that values innovation and customer success!

Benefits

Unlimited PTO

Flexible working hours

Comprehensive medical, dental, and vision insurance

6% 401(k) matching

Access to 13,000+ courses for career development

Employee Assistance Program (EAP)

Qualifications

• Experience managing a large book of business with proven customer retention.
• Ability to thrive in a fast-paced environment and switch gears easily.

Responsibilities

• Act as the primary point of contact for assigned clients, ensuring effective communication.
• Develop strategies to grow existing customer accounts and identify cross-selling opportunities.

Skills

Customer Relationship Management

SaaS Experience

Problem-Solving

Interpersonal Skills

Organizational Skills

Tools

ChurnZero

Job description

Senior Customer Success Manager page is loaded

Senior Customer Success Manager

Apply locations Remote, United States | Time type: Full time | Posted on: Posted Yesterday | Job requisition ID: R-002712

DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world. We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.

It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”

Job Description:

We are seeking a technically savvy Senior Customer Success Manager who possesses a strong drive for results. You will be proactive, drive adoption of DTN services, be intuitive, and dynamic to work with a broad range of customers at different phases of the customer lifecycle. You will be motivated to maximize customer value and develop strategies to grow our customer base.

What you will be responsible for :

• Act as the primary point of contact for assigned clients, ensuring timely and effective communication and problem resolution.
• Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
• Manage a renewal book of business, acting as a strategic advisor to guide customers to success.
• Monitor and prioritize your book of business based on customer health indicators via ChurnZero, our CS platform.
• Collaborate closely with sales, product, and technical teams to ensure an exceptional customer experience and resolve issues promptly.
• Work cross-functionally to foster a strong sense of community and information sharing.
• Develop a deep understanding of DTN products while staying updated on industry news, trends, and best practices.
• Utilize data and customer insights to identify risks and develop mitigation strategies.
• Create and execute strategies to grow existing customer accounts.
• Identify opportunities for cross-selling additional products and services.

What you will bring to the role:

• Experience managing a large book of business with proven long-term customer retention.
• Background in SaaS or software companies.
• Ability to thrive in a fast-paced, ambiguous environment and switch gears easily.
• Excellent interpersonal skills and ability to build rapport with stakeholders.
• Highly organized with strong prioritization skills.
• Strong problem-solving skills and persistence in finding solutions.
• Inquisitive mindset; asks engaging questions to uncover needs.
• Results-driven mentality.

What you can expect from DTN:

• Competitive salary
• Unlimited PTO
• Flexible working hours
• Remote work options (position dependent)
• Comprehensive medical, dental, and vision insurance
• 6% 401(k) matching
• Access to 13,000+ courses for career development
• Employee Assistance Program (EAP)

The targeted hiring base pay range for this position is $75,000 to $100,000. Compensation is performance-based and may include variable pay. Actual salary depends on experience, education, skills, and other factors. This range is subject to change.

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Why DTN?

OUR VISION: To be the trusted source of insights for feeding, protecting, and fueling the world.

OUR MISSION: To empower customers with actionable insights that enable their success.

OUR VALUES: Customer-Focused, Forward-Thinking, People-Centric, Solution-Oriented

Join us to help make a difference!

At DTN, we are an equal opportunity employer. We encourage all qualified individuals to apply.

** DTN is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled

About Us

We believe operational intelligence drives better decisions. Our team delivers innovative insights that impact the world. We foster teamwork, respect, and a shared commitment to exceeding expectations.