Senior Technical Success Lead

JobNimbus; Lehi (UT); On-site; USD 90,000 - 150,000; Full time

Job summary

JobNimbus is seeking a Technical Success Manager Team Lead to own a reduced portfolio of customers, guiding technical adoption, health, and value realization. You will be the senior escalation point for complex issues and coordinate resolutions with the right partners.

You’ll establish team rhythms, create TSM playbooks, and mentor teammates, driving scalable processes and knowledge sharing while influencing product priorities with leadership.

Qualifications

• Bachelor’s degree.
• 3–5 years in technical customer success or closely related SaaS role.
• Experience owning customer relationships and guiding adoption.
• Proven ability to handle escalations and create action plans.
• Experience building playbooks, documentation, and operating cadences.
• Strong written and verbal communication and cross-functional influence.

Responsibilities

• Own a reduced portfolio of customers, guiding adoption, health, retention readiness, and value realization.
• Serve as a senior escalation point for complex customer issues; coordinate resolution with partners.
• Establish and sustain team operating rhythms, including meetings and knowledge sharing.
• Create and maintain TSM playbooks and scalable operating resources.
• Mentor and onboard Technical Success Managers on customer-success practices.
• Recommend process improvements to leadership based on team operations and trends.
• Represent TSM needs and voice-of-customer insights to leadership and partners.
• Partner with leadership to improve adoption, renewal readiness, and ramp readiness.

Skills

Customer success

Escalations

Playbooks

Mentoring

Cross-functional influence

Education

Bachelor's degree

Tools

HubSpot CRM

Job description

JobNimbus is seeking a Technical Success Manager Team Lead to own a reduced portfolio of customers, guiding technical adoption, health, and value realization. You will be the senior escalation point for complex issues and coordinate resolutions with the right partners.

You’ll establish team rhythms, create TSM playbooks, and mentor teammates, driving scalable processes and knowledge sharing while influencing product priorities with leadership.