Senior Customer Success & Implementation Lead

Jobba Trade Technologies

Chicago (IL)

On-site

USD 110,000 - 160,000

Full time

47 hours ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

401K matching

Job summary

Jobba Trade Technologies seeks a Senior Customer Success Manager to own the customer journey from implementation through long-term success. You will lead software implementation, onboarding, user training, and change management, then continue as the customer’s dedicated CS Manager after go-live.

You will build trusted relationships with executives and operators, monitor adoption and health, and drive value realization through proactive success plans and executive reviews.

Qualifications

5+ years in Customer Success, Professional Services, or Implementation Consulting.
Experience leading enterprise software implementations from kickoff to go-live.
Strong communication and stakeholder management.
Experience delivering customer training and driving adoption.

Responsibilities

Own implementations from kickoff through go-live.
Lead discovery workshops and build success plans.
Coordinate internal teams and stakeholders.
Provide administrator, office, and field-user training.
Monitor customer health and drive value realization.
Conduct Executive Business Reviews.
Partner with Product, Support, and Sales to maximize outcomes.

Skills

Customer Success

Project Management

Stakeholder Management

Training & Adoption

Enterprise Implementations

Tools

Planhat

Gainsight

Totango

Job description

You will build trusted relationships with executives and operators, monitor adoption and health, and drive value realization through proactive success plans and executive reviews.

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