Senior Technical Specialist & Escalation Lead

Garden Life Dev; Goldsboro (NC); Hybrid; USD 59,000 - 87,000; Full time

Benefits offered by this job

Health benefits

Job summary

Garden Life Development is seeking a Technical Specialist for a full-time temporary (W-2) assignment in North Carolina. Roles include leading design and troubleshooting across platforms, with on-site, hybrid, or remote options depending on assignment.

You will resolve high-severity issues, mentor staff, and develop runbooks, documentation, and standards. Bachelor's degree or equivalent required; advanced vendor certs are a plus.

Qualifications

• Deep expertise in a major platform or technology area.
• Proven experience leading troubleshooting and escalations.
• Strong documentation and communication skills.

Responsibilities

• Lead technical design and implementation for specialized platforms.
• Resolve high-severity escalations and perform root-cause analysis.
• Advise teams on configuration, performance, and security.
• Evaluate new tools and recommend improvements.
• Develop technical standards, runbooks, and documentation.
• Mentor less experienced staff.

Skills

Deep expertise in a major platform

Troubleshooting leadership

Documentation skills

Communication skills

Education

Bachelor's degree or equivalent

Job description

Garden Life Development is seeking a Technical Specialist for a full-time temporary (W-2) assignment in North Carolina. Roles include leading design and troubleshooting across platforms, with on-site, hybrid, or remote options depending on assignment.

You will resolve high-severity issues, mentor staff, and develop runbooks, documentation, and standards. Bachelor's degree or equivalent required; advanced vendor certs are a plus.