Senior Technical Services Manager – Flexo & Gravure Ink

Brilliance Cyber Systems; Livonia (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technical solutions provider in Livonia, Michigan is seeking an experienced technical support specialist. The ideal candidate will have over 5 years of experience in flexographic printing and be skilled in managing customer relations. You will be responsible for providing technical support, conducting on-site troubleshooting, and leading projects that enhance product performance. Strong communication skills and the ability to travel frequently are essential for this role. This position offers opportunities for growth and innovation.

Qualifications

• Bachelor’s degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred.
• 5+ years in a technical role supporting wide web flexographic and/or gravure printing.
• Proven experience with water based and solvent based inks and coatings used in flexible packaging.

Responsibilities

• Manage and lead technical support for customers, ensuring optimal use of product lines.
• Oversee on-site troubleshooting and product performance evaluations.
• Develop and implement technical service strategies for customer retention.

Skills

Technical support for wide web flexo and gravure

Production performance evaluations

Ink optimization

Color matching

Effective communication

Education

Bachelor's degree in Chemistry or related field

Tools

Color management systems (e.g., X-R)

Job description

A leading technical solutions provider in Livonia, Michigan is seeking an experienced technical support specialist. The ideal candidate will have over 5 years of experience in flexographic printing and be skilled in managing customer relations. You will be responsible for providing technical support, conducting on-site troubleshooting, and leading projects that enhance product performance. Strong communication skills and the ability to travel frequently are essential for this role. This position offers opportunities for growth and innovation.