Senior Technical Services Lead (Hybrid)

PrideNow; Winterville (NC); Hybrid; USD 105,000 - 140,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Life & disability insurance

Job summary

PrideNow is seeking a senior technical leader to act as the primary interface between Customer Service, Engineering, field technicians, and customers. You will manage projects, lead a team of technicians, and work across cross-functional groups to deliver reliable equipment performance and customer satisfaction.

The role requires a strong background in engineering, manufacturing operations, and aseptic or sterile processes, with willingness to travel domestically and internationally.

Qualifications

• Bachelor's degree in Engineering or related field or 10+ years of equivalent technical experience.
• 8+ years of manufacturing operations experience including engineering, purchasing, materials control, technical support or administration.
• Experience with PC/PLC-controlled systems, refrigeration systems, and vacuum systems.
• Ability to read and interpret blueprints, electrical schematics, equipment manuals, and technical documentation.
• Willingness to travel ~25% domestically and internationally; valid passport and driver’s license.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Serve as the first point of contact for customers requiring technical assistance, troubleshooting, and issue resolution.
• Provide timely, accurate technical solutions for customer equipment and process issues.
• Conduct on-site customer visits to evaluate equipment and gather information for solutions.
• Lead and manage a team of technicians, engineers, and administrative staff.
• Collaborate with cross-functional teams to identify equipment improvements and long-term solutions.
• Support domestic and international customers with high standard of technical service.
• Promote safety culture (SHEQ) among employees, contractors, visitors, and customers.
• Travel as needed to support customer requirements and field projects.
• Develop spare parts and change-parts packages with Product Line Management.
• Direct, coordinate, and manage technical solutions for field technicians and engineers.
• Maintain and expand technical knowledge through continued education and certifications.

Skills

Leadership

Troubleshooting

Communication

Project management

Travel readiness

Reading blueprints

Mechanical knowledge

PLC control systems

Sterile/aseptic manufacturing

SHEQ/compliance

Customer service

Cross-functional collaboration

Technical coordination

Education

Bachelor's degree in Engineering or related field

10+ years of equivalent technical experience

8+ years manufacturing operations experience

Tools

Microsoft Office

Job description

PrideNow is seeking a senior technical leader to act as the primary interface between Customer Service, Engineering, field technicians, and customers. You will manage projects, lead a team of technicians, and work across cross-functional groups to deliver reliable equipment performance and customer satisfaction.

The role requires a strong background in engineering, manufacturing operations, and aseptic or sterile processes, with willingness to travel domestically and internationally.