Senior Technical Services Engineer - Battery Systems

American Battery Solutions Inc.; Michigan; Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

American Battery Solutions Inc. seeks a Technical Services Engineer to manage service-related mechanical and electrical issues across multiple product lines in Lake Orion, Michigan.

This role covers 8D support, field service, escalated customer service cases, and component/system testing and validation. You will lead testing, documentation, and troubleshooting efforts, collaborate with manufacturing, and travel up to 25% domestically and internationally to OEMs, dealers, and field sites.

Formación

• Bachelor's degree in Mechanical, Electrical, or Systems engineering or related field.
• Minimum five years working with complex electro-mechanical systems.
• Demonstrated project management experience including lean and Six Sigma practices.
• Strong customer service orientation with excellent communication and presentation skills.
• Highly organized, detail oriented, and able to travel ~25% domestically and internationally.

Responsabilidades

• Lead and direct trip reports, design analysis, and documentation for complex cases.
• Test and analyze battery systems to verify proper functionality per direction from Engineering.
• Create and improve troubleshooting documentation and repair instructions.
• Collaborate with manufacturing to influence production tools, equipment, and design.
• Resolve complex customer and field warranty problems, including travel to OEMs and field sites as needed.
• Review technical documents and provide input to engineering, purchasing, production, and suppliers.
• Lead instruction manual creation and process documentation for Technical Service.

Conocimientos

Project management

Customer service

Analytical skills

Communication

Presentation skills

Interpersonal skills

Organized

Problem solving

Team collaboration

Travel readiness

Educación

Bachelor’s degree in Mechanical, Electrical, or Systems engineering

Herramientas

Descripción del empleo

American Battery Solutions Inc. seeks a Technical Services Engineer to manage service-related mechanical and electrical issues across multiple product lines in Lake Orion, Michigan.

This role covers 8D support, field service, escalated customer service cases, and component/system testing and validation. You will lead testing, documentation, and troubleshooting efforts, collaborate with manufacturing, and travel up to 25% domestically and internationally to OEMs, dealers, and field sites.