Senior Technical Services Engineer

ZipRecruiter; Jefferson City (MO); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Technical Services Engineer to provide exceptional support and maintenance for a variety of hardware and software. This on-site role in Jefferson City, MO, involves troubleshooting complex technical issues, planning network security, and ensuring customer satisfaction through effective communication. With a competitive compensation package including medical, dental, and vision coverage, this position offers a rewarding opportunity to work in a collaborative environment focused on exceeding customer needs and organizational goals. If you have a passion for technology and customer service, this is the perfect role for you.

Benefits

Paid vacation

Holidays

Sick/personal leave

Medical coverage

Dental coverage

Vision coverage

401(k) company-match savings plan

Employee Assistance Program

Qualifications

• Minimum qualifications include an Associate's degree or five years of experience.
• Strong communication and technical writing skills are essential.

Responsibilities

• Troubleshoot and identify technical issues, implementing solutions.
• Plan and implement network security measures and backup plans.

Skills

Technical Support

Network Security

PC/Server Hardware

MS Windows

Communication Skills

Technical Writing

Education

Associate's Degree in Computer Information Technology

Five Years of Experience in Computer Service

Tools

VMWare

Hyper-V

Job description

Senior Technical Services Engineer

Located On-Site in Jefferson City, MO

Analyze, install, and provide maintenance for various types of hardware and software, including but not limited to PC's, Servers, Switches, Firewalls, MS Windows, MS Server, and MS Office products. Good communication skills are essential to provide quality customer service through phone and on-site support. This position requires the highest level of confidentiality and integrity regarding customer data. Ability to work in a team-oriented environment to ensure customer needs and CSPI goals are exceeded.

1. Troubleshoot and identify technical and complex issues; then determine, test, modify, and implement solutions. (2nd Tier Help Desk)
2. Plan and implement network security, including firewalls, Active Directory, file sharing/security, backup, replication, and disaster recovery plans, as well as file and/or drive encryption.
3. Evaluate and recommend the purchase of computers, network hardware, peripheral equipment, and software.
4. Recommend issues, resolutions, and needs to management.
5. Perform and oversee application software installations and upgrades.
6. Must have a valid driver's license to operate company vehicles.
7. Demonstrate knowledge of Network Communications, including LAN, WAN, subnets, DNS, etc.
8. Demonstrate knowledge of PC/Server hardware and MS Windows operating systems. Knowledge of Virtual Systems (e.g., VMWare and Hyper-V) is a plus.
9. Communicate effectively with co-workers and customers via email, phone, or face-to-face.
10. Possess strong technical writing skills to document problems and resolutions in support knowledgebase.

Minimum qualifications include:

• An Associate's degree in computer information technology, computer information systems, or a related field, or
• Five years of experience in a computer service position, or
• An equivalent combination of experience, training, and education.

Employees are rewarded with a competitive compensation and benefits package including:

• Paid vacation, holidays, sick/personal leave
• Basic life and long-term insurances
• Medical, dental, vision coverage
• Voluntary life insurance
• 401(k) company-match savings plan
• Employee Assistance Program

Send Resume to: [e-mail]

Or Mail Resume To:

CSPI - Computer Service Professionals, Inc.

Attention: Human Resources

805 W. Stadium Blvd., Jefferson City, MO 65109