Technical Service Engineer - Jakarta

Fresenius Medical Care North America; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated technician to provide top-notch technical support to renal units. This role involves collaborating with clinical coordinators, educating hospital staff, and managing equipment databases. Ideal candidates will have a background in engineering and a passion for customer service. Join a forward-thinking company that values innovation and teamwork, and make a significant impact in the healthcare sector while advancing your career in a supportive environment.

Qualifications

• 1-2 years of experience as a Technician in a Medical Devices company.
• Active Professional License as Electromedics (STR) is a plus.

Responsibilities

• Provide technical support to clinical coordinators and marketing teams.
• Educate hospital staff on maintenance of machines.
• Complete service reports and maintain a database of equipment.

Skills

Technical Support

Customer Service Management

Project Management

Engineering Technical Skills

Collaboration

Continuous Learning

Education

Diploma 4 or Bachelor's degree in Electromedical Engineering

Diploma 3 in Electrical Engineering

Diploma 3 in Mechanical Engineering

Diploma 3 in Computer Engineering

Job description

Job Description Summary:

Responsible for maintaining and providing technical service to renal units in the assigned area.

Key Responsibilities / Accountabilities:

1. Provide technical support to clinical coordinator and marketing team in trials and installation.
2. Work as a team with sales service to increase product penetration.
3. Identify new and follow up on potential business opportunities.
4. Assist customer service with technical clarification of customer orders.
5. Ensure all services are carried out on time and efficiently.
6. Educate hospital staff in maintenance of our machines.
7. Provide technical support for the design of HD rooms.
8. Maintain a database of all equipment, including trial and loan machines.
9. Complete service reports for installation, repair, and maintenance tasks.
10. Enter all service reports into the technical service database and keep hard copies filed regularly.
11. Perform other projects as assigned by the Direct Superior.
12. Obey health and safety guidelines as guided by the Crisis Management team when performing job duties inside or outside the organization.
13. Comply with Fresenius Medical Care policies and company regulations.

Competencies (attitude, skills, typical qualifications and experience):

Education and Experience

• Preferably hold a Diploma 4 or Bachelor's degree, or a minimum of Diploma 3 in Electromedical Engineering, Electrical Engineering, Mechanical Engineering, or Computer Engineering.
• Having an active Professional License as Electromedics (STR) is a plus.
• Possess 1-2 years of experience as a Technician in a Medical Devices company, or 3-6 months internship experience in a related field for fresh graduates.
• Willing to be placed in any area where the company operates and needs.

Core Competencies

• Collaborative: Ability to work effectively with others to achieve shared goals as one company.
• Excellent: Commitment to quality and continuous progress to lead the business to success.
• Proactive: Initiative-taking to make impactful contributions at work.
• Reliable: Trusted partner to patients, partners, and colleagues.

Technical Competencies:

• Engineering Technical Skills: Possess designated technical engineering skills, stay updated with current trends, and understand program procedures and practices.
• Project Management: Ability to coordinate and manage programs, resources, and assess safety, risks, and quality.
• Customer Service Management: Ability to identify customer needs and deliver high-quality services professionally.
• Resource Management: Effectively leverage organizational resources, prioritize, plan, and motivate teams.

General Competencies:

• Continuous Learning: Willingness to acquire new knowledge and skills.
• Commitment to Organizational Ethic: Conduct business with social, moral, and organizational values.
• Administration, Planning & Organizing: Manage operational processes, reporting, and documentation effectively.