Field Service Technician

Saint-Gobain Group; California (MO); Remote; USD 65,000 - 75,000; Full time

Job summary

An established industry player is seeking a motivated Field Service Technician to join their innovative team. This remote role requires a candidate who thrives in a dynamic environment, providing essential installation, maintenance, and repair services for cutting-edge concrete management systems. You will be the primary representative at customer sites, ensuring optimal performance and customer satisfaction. With a focus on safety and quality, you'll engage directly with clients, showcasing your technical expertise and problem-solving skills. If you are ready to make an impact and enjoy flexible work hours, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Employee Assistance Program

Flexible Spending Account

Life Insurance

Pet Insurance

Identity Theft Protection

Qualifications

• Broad knowledge of mechanical, pneumatic, and hydraulic systems.
• Strong communication skills for customer interaction.
• Hands-on aptitude with tools and equipment.

Responsibilities

• Install and maintain Verifi concrete management systems.
• Troubleshoot and resolve equipment issues at customer sites.
• Manage service schedules and customer relationships.

Skills

Mechanical Systems Knowledge

Pneumatic Systems Knowledge

DC Electrical Systems Knowledge

Hydraulic Systems Knowledge

Communication Skills

Organizational Skills

Customer Orientation

Project Management Skills

Education

High School Diploma

Bachelor’s Degree in Concrete Industry Management

Tools

Hand Tools

Power Tools

Meters and Gauges

Job description

***WHILE THIS ROLE IS REMOTE, THE EMPLOYEE MUST LIVE IN THE

SAN DIEGO, CA AREA***

With safety as the top priority, the incumbent will be responsible for the VERIFI equipment suite including installation, maintenance and repair.

Candidate will perform troubleshooting services to aid customers in resolving issues and help them achieve maximum potential from our solutions. The technician will be the primary VERIFI representative at the concrete manufacturing plant. They will install and maintain Verifi concrete management systems installed on customer mixer trucks and admixture dispensing systems as needed.

The VERIFI Field Service Technician will be required to interface regularly with plant management, batch plant operators, concrete mixer truck drivers, and truck maintenance management and mechanics.

Based at home, the candidate will spend approximately 80% of their time as the only VERIFI employee at the customer sites, thereby requiring candidate to work independently.

Schedule flexibility is required. Field visits may be scheduled late at night and/or very early in the morning.

IS THIS JOB FOR YOU?

Installation, Maintenance and Repair

• The technical work pertaining to Verifi includes, but is not limited to review and analysis of system performance reports to determine problem areas and develop resolutions. Coordinate problem resolution with other employees as needed always serving as the local liaison and first line of contact to the customer.
• The technical work will include installation, preventive and scheduled maintenance, calibration, and emergency and service repair.
• The technical work pertaining to admixture dispensing equipment includes, but is not limited to installation, preventive and scheduled maintenance, calibration, and emergency and service repair.

Customer Relations

• Assist Field Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers.
• Must have sound judgment, excellent communication skills, and the ability to represent the company with customers in a professional manner.
• Understand the impact of customer satisfaction to achieve corporate goals.

Planning & Scheduling of Dispenser Service work

• The technician is self-dispatched. This requires an independent self- starter, self- directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.
• In this role the candidate will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such organizational skills, planning skills, customer orientation and project management skills. The technician is responsible for managing their ‘response time’ consistent with customer expectations or agreement.
• Must be on continuous call to respond to customer requests for assistance; diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products.

Equipment Service Administration

• The service administration component requires a candidate to be proficient with computers in order to execute activities that include but are not limited to:
• Equipment ordering, Warehouse part re-stocking, Expense reports, Service Management System compliance, Preventative Maintenance, calibration scheduling and compliance, Actively control expenses and demonstrate stewardship of company resources, Maintain real time participation CRM reporting systems, Track time, parts and incidental costs associated with each customer site and each customer truck.

Other Duties

• Complete all safety training and on-line training modules; Observe all necessary safety procedures, both those of GCP/Verifi and those of host companies.
• Develop a solid understanding of concrete and the concrete industry, most importantly the operations of a concrete plant.
• Recommend modifications and product changes to improve reliability of equipment; work with the R&D team providing input to new system designs or researching/testing concept of operation of new parts and providing input to improve reliability and performance of the solution and its components.

TO MAKE SURE NOTHING IS FORGOTTEN

Minimum Qualifications:

• Possess a broad array of knowledge including computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principals.
• Ability to learn new technology and processes quickly
• Strong verbal and written communication skills with both colleagues and customers
• Organized and detail oriented, particularly with regard to maintaining records
• Hands on Electro-Mechanical aptitude
• Experience with hand tools, power tools, meters, gauges
• High School Diploma required
• Able to lift 50 pounds
• Able to wear a respirator and comply with GCP’s facial hair policy for respirator users
• Able to comply with DOT requirements for a Non CDL commercial motor vehicle driver medical certification exam; drug screen, background check (safety performance and driving record)
• Flexible work hours, overnight travel
• Ability to respond to short notice project work and emergency service calls

Preferred Qualifications:

• Experience in field service type work
• Working knowledge of the Ready Mix Concrete industry
• A recent bachelor’s degree in Concrete Industry Management (CIM), Construction Science Management/Construction Management

LEGAL STATEMENT

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

BENEFITS IN JOINING US

Employees have the flexibility to choose the benefits that best fit their individual needs.

• Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave [WASHINGTON STATE ONLY: Must include specific number of days or hours of PTO, vacation and holidays the candidate should expect to receive in a calendar year (ex: (15 days PTO per year, 10 paid holidays per year)]
• Retirement and Protection - Helping to make the future life you want a reality.
• 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and
• Additional Benefits – Helping shape the experience and impact you want
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $65,000 to $75,000 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 8% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $70,200 to $81,000. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.