IT Service Engineer II - Advanced MSP Support & Automation

Executech; Santa Ana (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Executech is seeking a Service Engineer II in Santa Ana, CA to independently resolve complex IT issues and own end-to-end ticket resolution. The role emphasizes strong technical judgment, proactive communication, and disciplined execution in a metric-driven MSP environment.

Responsibilities include multi-faceted troubleshooting across Microsoft 365, identity, device management, and core business systems, plus mentoring junior staff, and using PowerShell for safe automation under approved

Qualifications

• 2–5 years of IT support experience with increasing complexity.
• Strong working knowledge of Microsoft 365 administration, identity, device management, and common MSP toolsets.
• Able to prioritize effectively under SLA pressure while maintaining quality and client communication.

Responsibilities

• Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems.
• Own tickets end-to-end, including client updates, coordination with vendors/carriers, and confirmation of resolution.
• Apply structured troubleshooting and demonstrate sound judgment on when to elevate vs. continue investigation.
• Contribute to operational improvement: identify recurring issues, recommend remediation, and update KB/runbooks.
• Mentor Service Engineer I staff through shadowing, pairing, and high-quality escalation feedback.
• Use scripting/automation where appropriate for repeatable tasks (e.g., PowerShell for standard admin actions) under approved standards.
• Support security posture through correct handling of identity verification, suspicious activity, and incident escalation workflows.

Skills

PowerShell basics

M365 administration

Identity management

Device management

MSP toolsets

SLA prioritization

Education

MD-102/MS-102 certification

AZ-104 recommended

Tools

MSP tools

Job description

Executech is seeking a Service Engineer II in Santa Ana, CA to independently resolve complex IT issues and own end-to-end ticket resolution. The role emphasizes strong technical judgment, proactive communication, and disciplined execution in a metric-driven MSP environment.

Responsibilities include multi-faceted troubleshooting across Microsoft 365, identity, device management, and core business systems, plus mentoring junior staff, and using PowerShell for safe automation under approved