Senior Technical Project Manager

Polimorphic; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Benefits

Job summary

Polimorphic builds AI-powered tools that streamline local governments and improve resident experience. We’re seeking a Senior Technical Project Manager to lead customer deployments across the Polimorphic platform.

You’ll translate use cases into implementation plans, coordinate stakeholders, and drive on-time onboarding with no-code configuration and integrations. You’ll work with CS, Product, Sales, and Engineering to ensure successful handoffs and value realization.

Qualifications

• 6–10 years of experience in SaaS implementation, onboarding, technology adoption consulting, or project management.
• Strong organizational and communication skills; proven ability to manage multiple projects simultaneously.
• Comfortable working with technical concepts (APIs, integrations, user permissions, data imports).
• PMP or similar project management certification is a plus but not required.
• Demonstrated passion for emerging technologies and their real-world applications.

Responsibilities

• Own end-to-end implementation of Polimorphic capabilities across the customer lifecycle, from onboarding to adoption.
• Create and manage detailed project plans, milestones, and success criteria.
• Coordinate cross-functionally to align expectations and deliver deployments on schedule.
• Track and report implementation progress to internal stakeholders and customers.
• Identify and mitigate risks, proactively communicating blockers and dependencies.

Skills

SaaS implementation

Onboarding

Project management

APIs & integrations

Data imports

GovTech awareness

Tools

No-code platform

CRM/CS tools

Job description

Polimorphic builds AI-powered tools that streamline the work of local governments and improve the resident experience. From automating services with chatbots and voice lines to digitizing forms and improving internal workflows, we help local governments serve their communities better. We’re a mission-driven team passionate about delivering practical, impactful solutions.

We’re looking for a Senior Technical Project Manager to lead new customer deployments across the Polimorphic platform, ensuring a seamless, value-driven onboarding experience. You’ll translate complex use cases into well-structured implementation plans, coordinate internal and external stakeholders, excel in product knowledge and technical configuration, and manage projects from kickoff through activation.

You’ll work closely with Customer Success Managers, Product, Sales, and Engineering to deliver on-time, high-quality launches that make governments successful and confident in their investment.

What You’ll Do

Project Management

• Own end-to-end implementation of Polimorphic capabilities across the customer lifecycle, from initial onboarding and scope execution through post-onboarding feature and module adoption in partnership with the CS
• Create and manage detailed project plans, milestones, and success criteria.
• Coordinate cross-functionally to align expectations and deliver deployments on schedule.
• Track and report implementation progress to internal stakeholders and customers.
• Identify and mitigate risks, proactively communicating blockers and dependencies.

Customer Onboarding

• Lead discovery sessions with customers to document processes, requirements, and goals.
• Translate requirements into actionable configuration and data setup plans.
• Deliver tailored training and documentation to ensure successful handoff to live operations.
• Ensure each customer reaches “value realization” milestones, can demonstrate success with their first live use cases, and is well-positioned for positive ongoing management by their CSM.

Technical Configuration

• Build customer-specific workflows in our no-code environment to model their processes, including form design, routing logic, approvals, and notifications.
• Configure and tune Polimorphic AI agents to ingest and fit each customer’s content and use cases; validate quality and troubleshoot throughout build and go-live.
• Partner with engineering to stand up integrations with customer systems, owning the field mapping, data flow requirements and design, and end-to-end testing.

Cross-Functional Collaboration

• Work with Product and Engineering to define configuration requirements and ensure readiness of new features.
• Partner with Sales and CS to ensure smooth handoffs at kickoff and at activation and fluid implementation of post-onboarding project work and feature adoption.
• Contribute feedback from implementations to improve templates, tools, and product usability.

Process Improvement

• Maintain and continuously improve implementation templates, playbooks, and metrics.
• Contribute to defining best practices for discovery, testing, and go-live readiness.
• Help scale the implementation process as the customer base grows.

Qualifications

• 6-10 years of experience in SaaS implementation, onboarding, technology adoption consulting, or project management (GovTech experience a plus, but not required).
• Strong organizational and communication skills; proven ability to manage multiple projects simultaneously.
• Comfortable working with technical concepts (APIs, integrations, user permissions, data imports).
• Ability to build trust with government partners and communicate clearly across roles and seniority levels.
• PMP or similar project management certification is a plus but not required.
• Demonstrated passion for emerging technologies and their real-world applications

Why You’ll Love Working Here

• A mission that matters: Create technology that lets governments of all sizes deliver for the people.
• Early-stage ownership with real impact on company trajectory.
• A collaborative, transparent culture that values your voice.
• Competitive compensation, equity, and benefits.

Polimorphic is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.