Technical Project Manager

Polimorphic; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Polimorphic is hiring a Technical Project Manager to lead customer deployments across our platform for city, county, and state clients. You will map processes, configure the platform, and drive projects from kickoff to go-live and adoption. The role combines discovery, data mapping, and no-code workflow building with close cross-functional collaboration.

Required 3–6 years in SaaS implementation and practical experience with APIs, integrations, and AI-enabled tools. Travel 10–15% is expected.

Qualifications

• 3 to 6 years in SaaS implementation, onboarding, technology adoption consulting, or technical project management.
• Clear written and verbal communication with everyone from frontline staff to department directors.
• Hands-on technical work: APIs and integrations, field mapping, data imports, permissions, and no-code workflow builders.

Responsibilities

• Own end-to-end implementation of Polimorphic for city, county, and state customers, from kickoff through go-live and adoption.
• Build and maintain project plans with phases, milestones, dependencies, and success criteria.
• Run regular status updates and working sessions, handling multiple projects concurrently.
• Surface risks early and propose paths forward with the problem.

Skills

Project management

Stakeholder communication

API integrations

No-code workflows

Travel willingness

Tools

APIs

No-code platforms

Job description

Build the Future of Local Government

We're on a mission to create technology that lets governments of all sizes deliver for the people. Come along for the ride.

Making Local Government More Human

We build simple, powerful AI software that helps local governments serve residents more effectively, from city halls to county departments, from ordinance searches to 24/7 support. But tech alone isn’t the answer. That’s why our values drive us to lead with people, boldness, and purpose. If you're excited about public service and real-world impact, you’ll fit right in.

For the People

Almost every company has a value along the lines of “We are customer obsessed.” Something about that feels off to us. We’ve always seen ourselves as part of our customers’ communities, as part of their team. We’re more than obsessed; we are an extension of our customers. That starts with how we treat one another: with care, clarity, and a shared commitment to making government work better for everyone. We reject the zero-sum mindset that dominates much of govtech. Instead, we prioritize long‑term value for our users, for our partners, and for the people.

Move Fast and Make Things

Tech has been known to move fast and break things. However, governments deliver critical services that cannot fail. There is no room for breaking. Only making. We sweat the details, move with care, and hold ourselves to a higher standard. Speed drives transformation and successful outcomes compound trust. Governments are facing unprecedented challenges: increasing expectations, hiring shortages, new mandates. We build with urgency because there is no other choice for governments. We build with uncompromising quality because public servants and constituents deserve it.

Question, Improve, Repeat

A defeatist government mindset we hear is: “That’s the way we’ve always done it.” But our partners across the country are embracing a new way of thinking. We begin with the end in mind, how government should work for the people it serves. This vision shapes what we do. We question assumptions and fiercely challenge inertia. Externally, we help governments see what’s possible and empower them to get there. Internally, we hold our opinions loosely and prioritize what’s right over ego. We’re here to reshape the market into one of innovation, openness, collaboration, and above all, community-focused.

“The work we’re doing at Poli feels really important. It’s rare to find a company where all the pieces align: technically challenging work, brilliant and kind colleagues, and a product I truly believe in. This is exactly where I want to be.” Sophia McGowan Engineering Manager

Meaningful Impact

We build tools that help power service‑first governments, answering questions faster, simplifying day‑to‑day work, and making things easier for public servants and residents alike. The work isn’t always easy, but it’s real and fun. And we’re proud to be part of it.

Cutting-Edge Technology

Whether it’s deploying AI to handle late-night voice calls or streamlining government processes with clean, thoughtful design, we’re always learning and trying new things. We care more about solving real problems than chasing buzzwords, but we do like building tools that are modern, useful, and a little bit magical.

“This has been one of the best roles of my career: working at a fast‑paced startup that makes a real, tangible impact on the world around us. Improving the lives of our neighbors, communities, and ourselves by enabling our institutions to serve us better. I couldn't imagine working anywhere else.” Nav Ramineni Account Executive

A Culture of Collaboration

We’re the students that loved a group project. We ask questions, share ideas early, and try to leave things better than we found them. Everyone’s voice matters here, and we do our best work when we listen to each other and build together.

Come Join Us!

Technical Project Manager

Location

United States

Employment Type

Full time

Location Type

Remote

Department

Customer Success

About Polimorphic

Polimorphic builds AI‑powered tools that streamline the work of state and local government and improve the resident experience. From automating services with chatbots and voice lines to digitizing forms and improving internal workflows, we help governments serve their communities better. We are a mission‑driven team focused on delivering practical, impactful solutions to a sector that has been underserved by software for decades.

The role

We are looking for a Technical Project Manager to lead customer deployments across the Polimorphic platform and deliver a seamless, value‑driven onboarding experience. You will sit with government staff to understand how their departments actually work, translate that into a structured implementation plan, configure the platform to match, and carry the project from kickoff through go‑live and adoption.

This is hands‑on work with real range. In a single week you might run a discovery session with a county clerk, map fields for an integration with a permitting system, tune an AI voice line, and walk an IT director through a test plan. You will work closely with Customer Success, Sales, Product, and Engineering to deliver launches that make governments successful and confident in what they bought.

What you will do

Project management

• Own the end‑to‑end implementation of Polimorphic for a portfolio of city, county, and state customers, from kickoff through go‑live and into adoption of additional modules and features.
• Build and maintain the project plan for every engagement: phases, milestones, dependencies, and written success criteria.
• Run a steady cadence with each customer, including standing working sessions, written status updates, and a clear picture of what is outstanding and who owns it.
• Carry several implementations at once and keep all of them moving.
• Surface risks early and bring a recommended path forward alongside the problem.
• Keep your projects documented well enough that a teammate could pick one up from your notes.

Customer onboarding

• Lead discovery sessions with government staff to document current processes, requirements, constraints, and goals.
• Turn discovery into configuration, content, and data setup plans, and confirm them in writing with the customer.
• Run testing and user acceptance with customer staff, so issues surface before go‑live rather than after.
• Train administrators and end users, and leave behind documentation they can maintain without you.
• Get every customer to real value on their first live use cases, then hand off cleanly to their Customer Success Manager.

Technical configuration

• Build customer‑specific workflows in our no‑code environment, including form design, routing logic, approvals, and notifications.
• Configure and tune Polimorphic AI agents on each customer’s content and use cases, validate quality, and troubleshoot through build and go‑live.
• Partner with engineering on integrations with government systems such as permitting platforms, ERPs, and legacy databases. You own the field mapping, the data requirements, the test plan, and end‑to‑end validation.
• Use AI tooling to make your own work faster and more consistent.

Working across the company

• Partner with Sales on the handoff at kickoff and with Customer Success at activation, so nothing about the customer gets lost between teams.
• Work with Product and Engineering to define configuration requirements and confirm feature readiness before committing dates to a customer.
• Bring what you learn in the field back to the team so the next implementation goes better than the last one.

What we are looking for

Required:

• 3 to 6 years in SaaS implementation, onboarding, technology adoption consulting, or technical project management.
• A project management approach you can walk through in detail, with the artifacts to match: plans, risk tracking, status reporting, and go‑live readiness.
• Experience running several projects at the same time.
• Comfort with hands‑on technical work: APIs and integrations, field mapping and data imports, permissions, and no‑code workflow builders.
• Clear written and verbal communication with everyone from frontline staff to department directors.
• Practical use of AI tools in your day‑to‑day work, and the curiosity to go further than a chat window.
• Willingness to travel 10 to 15 percent for kickoffs, training, and go‑lives.

Nice to have:

• Experience in GovTech, or delivering into the public sector.
• Implementation experience in a regulated or procurement‑driven environment.
• Hands‑on integration work with systems such as Tyler, Accela, OpenGov, or comparable government platforms.
• PMP or a similar certification.

Why you will like it here

• A mission that matters. The work shows up in how residents get answers from their city or county.
• Real ownership. You will own your customers and their outcomes, and that work is visible across the company.
• Variety. Every jurisdiction runs differently, and no two implementations look the same.
• A collaborative, transparent culture that takes feedback in both directions.
• Competitive compensation, equity, and benefits.

Polimorphic is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.