Senior Technical Project Manager

Polimorphic; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Benefits

Remote-friendly culture

Job summary

Polimorphic is seeking a Senior Technical Project Manager to lead customer deployments of the Polimorphic platform. You will translate complex use cases into actionable implementation plans, coordinate internal teams and external partners, and ensure successful go‑live with value realization.

You will work closely with Customer Success, Product, Sales, and Engineering to deliver on‑time launches that demonstrate measurable impact and high customer satisfaction.

Qualifications

• 6–10 years of experience in SaaS implementation or project management.
• GovTech experience is a plus.
• Strong organizational and multi‑project management skills.
• Ability to work with APIs, integrations, and data imports.

Responsibilities

• Own end‑to‑end implementation of Polimorphic capabilities across the customer lifecycle.
• Create and manage detailed project plans, milestones, and success criteria.
• Coordinate cross‑functionally to align expectations and deliver deployments on schedule.
• Track and report implementation progress to internal stakeholders and customers.
• Identify and mitigate risks, proactively communicating blockers and dependencies.
• Lead discovery sessions, translate requirements into configuration and data setup.

Skills

Project Management

SaaS Implementation

GovTech Experience

Stakeholder Communication

Cross-functional Collaboration

Education

PMP Certification

Bachelor's Degree

Tools

APIs

Integrations

Data Imports

Job description

Build the Future of Local Government

We're on a mission to create technology that lets governments of all sizes deliver for the people. Come along for the ride.

Making Local Government More Human

We build simple, powerful AI software that helps local governments serve residents more effectively, from city halls to county departments, from ordinance searches to 24/7 support. But tech alone isn’t the answer. That’s why our values drive us to lead with people, boldness, and purpose. If you're excited about public service and real-world impact, you’ll fit right in.

For the People

Almost every company has a value along the lines of “We are customer obsessed.” Something about that feels off to us. We’ve always seen ourselves as part of our customers’ communities, as part of their team. We’re more than obsessed; we are an extension of our customers.
That starts with how we treat one another: with care, clarity, and a shared commitment to making government work better for everyone. We reject the zero-sum mindset that dominates much of govtech. Instead, we prioritize long‑term value for our users, for our partners, and for the people.

Move Fast and Make Things

Tech has been known to move fast and break things. However, governments deliver critical services that cannot fail. There is no room for breaking. Only making. We sweat the details, move with care, and hold ourselves to a higher standard. Speed drives transformation and successful outcomes compound trust.
Governments are facing unprecedented challenges: increasing expectations, hiring shortages, new mandates. We build with urgency because there is no other choice for governments. We build with uncompromising quality because public servants and constituents deserve it.

Question, Improve, Repeat

A defeatist government mindset we hear is: “That’s the way we’ve always done it.” But our partners across the country are embracing a new way of thinking. We begin with the end in mind, how government should work for the people it serves. This vision shapes what we do. We question assumptions and fiercely challenge inertia. Externally, we help governments see what’s possible and empower them to get there. Internally, we hold our opinions loosely and prioritize what’s right over ego. We’re here to reshape the market into one of innovation, openness, collaboration, and above all, community‑focused.

“The work we’re doing at Poli feels really important. It’s rare to find a company where all the pieces align: technically challenging work, brilliant and kind colleagues, and a product I truly believe in. This is exactly where I want to be.” - Sophia McGowan, Engineering Manager

Meaningful Impact

We build tools that help power service‑first governments, answering questions faster, simplifying day‑to‑day work, and making things easier for public servants and residents alike. The work isn’t always easy, but it’s real and fun. And we’re proud to be part of it.

Cutting‑Edge Technology

Whether it’s deploying AI to handle late‑night voice calls or streamlining government processes with clean, thoughtful design, we’re always learning and trying new things. We care more about solving real problems than chasing buzzwords, but we do like building tools that are modern, useful, and a little bit magical. “This has been one of the best roles of my career: working at a fast‑paced startup that makes a real, tangible impact on the world around us. Improving the lives of our neighbors, communities, and ourselves by enabling our institutions to serve us better. I couldn't imagine working anywhere else.” - Nav Ramineni, Account Executive

A Culture of Collaboration

We're the students that loved a group project. We ask questions, share ideas early, and try to leave things better than we found them. Everyone’s voice matters here, and we do our best work when we listen to each other and build together.

Come Join Us!

Senior Technical Project Manager

Location

United States

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Polimorphic builds AI‑powered tools that streamline the work of local governments and improve the resident experience. From automating services with chatbots and voice lines to digitizing forms and improving internal workflows, we help local governments serve their communities better. We’re a mission‑driven team passionate about delivering practical, impactful solutions.

We’re looking for a Senior Technical Project Manager to lead new customer deployments across the Polimorphic platform, ensuring a seamless, value‑driven onboarding experience. You’ll translate complex use cases into well‑structured implementation plans, coordinate internal and external stakeholders, excel in product knowledge and technical configuration, and manage projects from kickoff through activation.

You’ll work closely with Customer Success Managers, Product, Sales, and Engineering to deliver on‑time, high‑quality launches that make governments successful and confident in their investment.

What You’ll Do

Project Management

• Own end‑to‑end implementation of Polimorphic capabilities across the customer lifecycle, from initial onboarding and scope execution through post‑onboarding feature and module adoption in partnership with the CS

• Create and manage detailed project plans, milestones, and success criteria.

• Coordinate cross‑functionally to align expectations and deliver deployments on schedule.

• Track and report implementation progress to internal stakeholders and customers.

• Identify and mitigate risks, proactively communicating blockers and dependencies.

Customer Onboarding

• Lead discovery sessions with customers to document processes, requirements, and goals.

• Translate requirements into actionable configuration and data setup plans.

• Deliver tailored training and documentation to ensure successful handoff to live operations.

• Ensure each customer reaches “value realization” milestones, can demonstrate success with their first live use cases, and is well‑positioned for positive ongoing management by their CSM.

Technical Configuration

• Build customer‑specific workflows in our no‑code environment to model their processes, including form design, routing logic, approvals, and notifications.

• Configure and tune Polimorphic AI agents to ingest and fit each customer’s content and use cases; validate quality and troubleshoot throughout build and go‑live.

• Partner with engineering to stand up integrations with customer systems, owning the field mapping, data flow requirements and design, and end‑to‑end testing.

Cross‑Functional Collaboration

• Work with Product and Engineering to define configuration requirements and ensure readiness of new features.

• Partner with Sales and CS to ensure smooth handoffs at kickoff and at activation and fluid implementation of post‑onboarding project work and feature adoption.

• Contribute feedback from implementations to improve templates, tools, and product usability.

Process Improvement

• Maintain and continuously improve implementation templates, playbooks, and metrics.

• Contribute to defining best practices for discovery, testing, and go‑live readiness.

• Help scale the implementation process as the customer base grows.

Qualifications

• 6-10 years of experience in SaaS implementation, onboarding, technology adoption consulting, or project management (GovTech experience a plus, but not required).

• Strong organizational and communication skills; proven ability to manage multiple projects simultaneously.

• Comfortable working with technical concepts (APIs, integrations, user permissions, data imports).

• Ability to build trust with government partners and communicate clearly across roles and seniority levels.

• PMP or similar project management certification is a plus but not required.

• Demonstrated passion for emerging technologies and their real‑world applications

Why You’ll Love Working Here

• A mission that matters: Create technology that lets governments of all sizes deliver for the people.

• Early‑stage ownership with real impact on company trajectory.

• A collaborative, transparent culture that values your voice.

• Competitive compensation, equity, and benefits.

Polimorphic is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.