Account Manager

Polimorphic; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Benefits

Job summary

Polimorphic is seeking an Account Manager to lead renewals, drive account growth, and build long‑term relationships with government customers nationwide. You’ll report to the Manager of Customer Success and collaborate with Product, Sales, and TPMs to shape customer engagement.

This high‑impact role balances strategic thinking with hands‑on execution, including QBRs, upsell opportunities, and cross‑functional collaboration to ensure measurable value year over year.

Qualifications

• 2-4 years of experience in SaaS Account Management.
• Experience owning renewals and expansions for multi‑stakeholder customers.
• Strong communicator who can navigate executive relationships with confidence and clarity.
• Able to lead strategic conversations and align stakeholders around long‑term goals.

Responsibilities

• Own retention and expansion strategy across your portfolio, driving renewals and net revenue.
• Build structured account plans with stakeholders, goals, and usage metrics.
• Lead strategic conversations to translate outcomes into value and drive growth.
• Own adoption strategy to ensure customers realise value from platform capabilities.

Skills

SaaS Account Management

Renewals & Expansions

Executive relationships

Adoption strategy

Job description

Build the Future of Local Government

We're on a mission to create technology that lets governments of all sizes deliver for the people. Come along for the ride.

Making Local Government More Human

We build simple, powerful AI software that helps local governments serve residents more effectively, from city halls to county departments, from ordinance searches to 24/7 support. But tech alone isn’t the answer. That’s why our values drive us to lead with people, boldness, and purpose. If you're excited about public service and real-world impact, you’ll fit right in.

For the People

Almost every company has a value along the lines of “We are customer obsessed.” Something about that feels off to us. We’ve always seen ourselves as part of our customers’ communities, as part of their team. We’re more than obsessed; we are an extension of our customers.
That starts with how we treat one another: with care, clarity, and a shared commitment to making government work better for everyone. We reject the zero-sum mindset that dominates much of govtech. Instead, we prioritize long-term value for our users, for our partners, and for the people.

Move Fast and Make Things

Tech has been known to move fast and break things. However, governments deliver critical services that cannot fail. There is no room for breaking. Only making. We sweat the details, move with care, and hold ourselves to a higher standard. Speed drives transformation and successful outcomes compound trust.
Governments are facing unprecedented challenges: increasing expectations, hiring shortages, new mandates. We build with urgency because there is no other choice for governments. We build with uncompromising quality because public servants and constituents deserve it.

Question, Improve, Repeat

A defeatist government mindset we hear is: “That’s the way we’ve always done it.” But our partners across the country are embracing a new way of thinking. We begin with the end in mind, how government should work for the people it serves. This vision shapes what we do. We question assumptions and fiercely challenge inertia. Externally, we help governments see what’s possible and empower them to get there. Internally, we hold our opinions loosely and prioritize what’s right over ego. We’re here to reshape the market into one of innovation, openness, collaboration, and above all, community-focused.

"The work we’re doing at Poli feels really important. It’s rare to find a company where all the pieces align: technically challenging work, brilliant and kind colleagues, and a product I truly believe in. This is exactly where I want to be." Sophia McGowan Engineering Manager

Meaningful Impact

We build tools that help power service-first governments, answering questions faster, simplifying day‑to‑day work, and making things easier for public servants and residents alike. The work isn’t always easy, but it’s real and fun. And we’re proud to be part of it.

Cutting-Edge Technology

Whether it’s deploying AI to handle late-night voice calls or streamlining government processes with clean, thoughtful design, we’re always learning and trying new things. We care more about solving real problems than chasing buzzwords, but we do like building tools that are modern, useful, and a little bit magical.

"This has been one of the best roles of my career: working at a fast‑paced startup that makes a real, tangible impact on the world around us. Improving the lives of our neighbors, communities, and ourselves by enabling our institutions to serve us better. I couldn't imagine working anywhere else." Nav Ramineni Account Executive

A Culture of Collaboration

We're the students that loved a group project. We ask questions, share ideas early, and try to leave things better than we found them. Everyone’s voice matters here, and we do our best work when we listen to each other and build together.

Come Join Us!

Account Manager

Location

United States

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Location: Remote (U.S.)

Reports To: Manager of Customer Success

About Polimorphic

Polimorphic builds AI-powered tools that streamline the work of local governments and improve the resident experience. From automating services with chatbots and voice lines to digitizing forms and improving internal workflows, we help local governments serve their communities better. We’re a mission-driven team passionate about delivering practical, impactful solutions.

We’re looking for an Account Manager to lead renewals, drive account growth, and build long‑term relationships with government customers nationwide. You’ll report to our Manager of Customer Success and collaborate across Product, Sales, and Technical Project Managers (TPMs) to shape the future of customer engagement at Polimorphic.

This is a high-impact role that requires a balance of strategic thinking, relationship building, and a maker’s mindset. You’ll work hand‑in‑hand with Technical Project Managers to understand customer goals, prepare and lead QBRs, identify and execute upsell opportunities, and ensure our solutions continue to deliver measurable value year over year.

What You’ll Do

Revenue Ownership

• Own retention and expansion strategy across your portfolio, driving strong renewal rates and net revenue retention.
• Identify, scope, and pursue upsell opportunities, partnering with Technical Project Managers to uncover needs and collaborating with Sales on larger expansions.
• Maintain accurate, proactive forecasts for renewals and expansions in Salesforce, contributing directly to company-level revenue planning.

Strategic Account Planning

• Build and maintain structured account plans for each customer, including stakeholder maps, risk indicators, product usage, goals, and whitespace.
• Engage in collaborative strategic planning with customer accounts identifying how we can provide them value over immediate, mid, and long‑term time horizons
• Own renewal timelines and shape contract scope to support expansion and customer goals.

Customer Engagement & Relationship Management

• Own strategic customer conversations, including QBRs, to translate outcomes into value, surface new needs, and shape long‑term account growth.
• Build and maintain trusted relationships with department leaders, decision‑makers, and executive sponsors.

Product Adoption & Value Realization

• Own account‑level adoption strategy, ensuring customers realise value from the platform capabilities tied to the outcomes they bought it for, not just the features they started with.
• Translate usage data, including feature adoption, engagement trends, and utilisation gaps, into a clear, evidence‑based narrative for QBRs and renewal conversations.
• Identify adoption risk early, such as low usage, stalled rollouts, stakeholder changes, or unused features of the platform, and drive targeted enablement plans before it threatens renewal or expansion.
• Champion new feature and product releases within your accounts, coordinating training and rollout support with TPMs to accelerate time‑to‑value.
• Feed adoption trends and blockers back to Product to sharpen the roadmap and go‑to‑market messaging.

Cross‑Functional Execution

• Manage contract renewals and expansions through to execution in coordination with Legal, Sales, and Finance.
• Partner with Technical Project Managers to ensure smooth handoffs at kickoff and internal alignment ahead of renewal or expansion conversations.
• Provide structured feedback to influence product roadmap, GTM strategy, and messaging.

Qualifications

• 2-4 years of experience in SaaS Account Management.
• Experience owning renewals and expansion for complex, multi‑stakeholder customers.
• Strong communicator who can navigate executive relationships with confidence and clarity.
• Comfortable leading strategic conversations and aligning stakeholders around long‑term goals.
• Volunteer or professional experience within local government is a plus.
• Demonstrated passion for emerging technologies and their real‑world applications.

Why You’ll Love Working Here

• A mission that matters: create technology that lets governments of all sizes deliver for the people.
• Early‑stage ownership with real impact on company trajectory.
• A collaborative, transparent culture that values your voice.
• Competitive compensation, equity, and benefits.

Polimorphic is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.