Senior Technical Program Manager

AGS; Duluth (GA); On-site; USD 110,000 - 170,000; Full time

Job summary

AGS seeks an experienced Program Manager to lead complex, multi-disciplinary initiatives from inception to market delivery. You will align hardware and software teams, manage schedules, risks, and budgets, and report progress to executives. A supportive leader who can navigate cross-functional dynamics is essential.

You will guide teams without formal authority, foster a positive culture, and drive process improvements while maintaining delivery momentum across diverse programs.

Qualifications

• 8+ years of experience in managing hardware/software programs.
• Bachelor of Science degree required.
• Proven ability to coordinate multiple cross-functional programs.
• Strong product and market knowledge.
• Excellent communication and collaboration across diverse teams.

Responsibilities

• Comprehend and communicate product vision and requirements for hardware and/or software products.
• Document hardware and software product requirements to support development.
• Deliver product through cross-functional programs requiring coordination with project, product, and resource managers.
• Manage concurrent programs in a fast-paced development environment.
• Develop program schedules and report status to leadership.
• Mentor and motivate project members without managerial authority.
• Communicate program status clearly to team members and stakeholders.
• Coordinate risk assessments and implement mitigation strategies.
• Lead change management efforts and track program budget health.
• Identify opportunities to improve program processes and practices.
• Mentor and develop program teams and project managers.

Skills

Program management

Cross-functional leadership

Budget management

Risk management

Change management

Communication

Hardware/software knowledge

Education

Bachelor of Science degree

Master's degree (preferred)

Tools

Jira

Confluence

Smartsheet

SharePoint

Job description

Description

This role is responsible for managing multiple programs from inception to market delivery and will work with diversified teams across hardware, software, operations, and finance. Manages schedules, risks, change management, budget, program meetings and reporting up to executive leadership. Must be capable of critical thinking to help resolve roadblocks but cannot lose sight of the overall delivery. Should be seen as a supportive leader who can maintain a positive attitude.

Responsibilities

• Comprehend and communicate product vision and requirements for hardware and or software products
• Document hardware and software product requirements to support development
• Deliver product through cross-functional programs requiring coordination with project, product, and resource managers
• Manage concurrent programs in a fast-paced and fluid development environment
• Develop program schedules allowing for management and reporting of program status
• Influence, mentor and motivate internal and external project members without managerial authority, to deliver programs on schedule
• Communicate program status to team members and stakeholders in a clear, effective, and timely manner
• Coordinate program risk assessments, document and manage mitigation strategies and triggers
• Leads change management efforts (process, tools, behaviors)
• Track and report program budget health
• Identifies and leads efforts for better program processes and practices
• Mentor, coach and develop Program Teams, Project Managers and other Program Managers

Requirements

• 8+ years of experience required
• Bachelor of Science degree
• Expert in concurrently managing multiple software and hardware programs
• Proven repeatable process used to coordinate concurrent cross-functional programs
• Strong product and market knowledge
• Strong process Knowledge
• Strong people skills - must be able to collaborate and work with a diverse team
• Strong communication skills - upward, parallel and downward in the organization
• Ability to move seamlessly between strategic vision and executional detail
• Expert managing program status meetings and reporting
• Change management expert
• Experience foreseeing program risks and mitigating before the risk is realized

Pluses

• Master's degree in applicable field
• PMI Certification and Agile Scrum Certification preferred
• PMI-PgMP, PMI-ACP, and/or SAFe Practice Consultant certifications
• Experience working in regulated industries
• Casino gaming experience
• Experience with projects that involve both software and hardware development components
• Experience working with Jira, Confluence, Smartsheet, and SharePoint
• Gaming Industry experience preferred

Note: All offers are contingent upon successful completion of a background check and drug screen

AGS is an equal opportunity employer.