Senior Technical Product Support Engineer

Socket.dev; Phoenix (AZ); On-site; USD 96,000 - 132,000; Full time

Job summary

Applied Materials is seeking a technical support professional to manage escalations, fleet performance, and installations for a specific customer in Phoenix, AZ. You will coordinate between customer and engineering teams, deliver documentation, and drive upgrades and improvement programs.

The role requires strong problem solving, collaboration, and the ability to present system performance data to stakeholders.

Qualifications

• Demonstrates conceptual and practical expertise in own discipline.
• Has knowledge of best practices and how own area integrates with others.
• Leads small projects with manageable risks.
• Solves complex problems by analyzing multiple sources of information.
• Impacts a range of activities within own team and related teams.
• Explains difficult information and builds consensus.

Responsibilities

• Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel.
• Provides Alpha Site support to Engineering related to installation, operation, calibration, service and/or testing of new hardware, process or software design.
• Provides Beta Site Support; related to installation, operation, calibration, service and/or testing of new hardware, software or processes on a customer tool.
• Initiates review of ECOs to ensure data supports fix and follow up with field communication.
• Generates and presents system performance data including MTBF, MTBI, Availability and process data.
• Supports GPS in documentation such as CENs and BKMs; creates and reviews docs on improvements, upgrades, support plans; presents to customers.

Skills

Functional knowledge

Business expertise

Leadership

Problem solving

Impact

Interpersonal skills

Job description

Applied Materials is seeking a technical support professional to manage escalations, fleet performance, and installations for a specific customer in Phoenix, AZ. You will coordinate between customer and engineering teams, deliver documentation, and drive upgrades and improvement programs.

The role requires strong problem solving, collaboration, and the ability to present system performance data to stakeholders.