Global Software Support Engineer II - Drive Customer-Focused Solutions

Socket.dev; Phoenix (AZ); On-site; USD 87,000 - 119,000; Full time

Job summary

Applied Materials in Phoenix, AZ is seeking a software support professional to analyze and resolve equipment software issues, provide customer software support, and contribute to documentation and change notifications. This role emphasizes thoughtful problem solving and clear communication to stakeholders.

The candidate should demonstrate motivation, self-management, and strong written and verbal skills, with the ability to work with a diverse team and understand the value of Applied Materials

Responsibilities

• 1. Analyze and collaborate to resolve Applied Materials’ equipment software application and systems issues of moderate complexity.
• 2. Provides customer software support via Software Ticketing system.
• 3. Provides timely updates/reports to all stakeholders on key customer software issues.
• 4. Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
• 5. Participates in developing customer focused feature documentation for external software features.
• 6. Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests.
• 7. Assists in training junior level engineers and detailed product operation.

Job description

Applied Materials in Phoenix, AZ is seeking a software support professional to analyze and resolve equipment software issues, provide customer software support, and contribute to documentation and change notifications. This role emphasizes thoughtful problem solving and clear communication to stakeholders.

The candidate should demonstrate motivation, self-management, and strong written and verbal skills, with the ability to work with a diverse team and understand the value of Applied Materials