Lead Tech Product Support Engineer: Fleet & Escalations

Applied Materials, Inc.; Northern (KY); Hybrid; USD 140,000 - 193,000; Full time

Job summary

Applied Materials, Inc. is seeking a Technical Product Support Engineer V (E5) to lead complex customer escalations and drive cross-functional programs across the Chandler, Portland, and Santa Clara sites.

You will own fleet performance, mentor teams, and influence BU roadmaps while maintaining safety and compliance standards. The role demands 10+ years in semiconductor equipment, deep technical expertise in RF, gas, vacuum, thermal, and chamber hardware, and strong communication with customers

Qualifications

• 10+ years semiconductor equipment experience.
• Advanced knowledge of DDP platforms and chamber technologies.
• Proven track record leading high-impact customer escalations.
• Experience managing cross-functional projects involving BU, Engineering, Quality, GPS, and customers.
• Demonstrated leadership without direct authority.

Responsibilities

• Escalation Management: own L1-L3 escalations from start to closure, define containment and corrective actions, drive cross-functional accountability.
• Technical Project Leadership: lead initiatives like NPI support, chamber recovery programs, platform conversions, and reliability projects.
• Product Ownership: maintain fleet performance, monitor uptime, defects, and drive roadmaps and support strategies.
• Customer Engagement: be the primary technical interface for major customer concerns and communicate recovery plans to executives.
• Engineering & BU Interface: drive engineering engagement, validate corrective actions, and influence future designs.
• Knowledge Management: create and maintain BKMs, troubleshooting guides, procedures, and known issue databases.
• Safety & Compliance: act as safety champion and drive PSER implementations and risk mitigation.
• People Development: mentor teams, plan competency development, and build local field-service capability.

Skills

Escalation management

Technical leadership

Cross-functional teamwork

Customer engagement

Product ownership

Engineering interface

Mentoring

Safety & compliance

Tools

RCCA

8D

DOE

Fishbone analysis

Fault Tree Analysis

Job description

Applied Materials, Inc. is seeking a Technical Product Support Engineer V (E5) to lead complex customer escalations and drive cross-functional programs across the Chandler, Portland, and Santa Clara sites.

You will own fleet performance, mentor teams, and influence BU roadmaps while maintaining safety and compliance standards. The role demands 10+ years in semiconductor equipment, deep technical expertise in RF, gas, vacuum, thermal, and chamber hardware, and strong communication with customers