Senior Technical Product Analyst

Deluxe Corporation; Northern (KY); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Job summary

Deluxe Corporation is seeking a senior-level technical customer service professional in Kentucky. You will configure and resolve complex software issues, log activities, and provide procedural leadership while coordinating with development and QA teams.

You will train peers and maintain documentation to support ongoing product quality and reliability. As a primary SME, you’ll participate in triage, bridge calls, and sharp issue resolution under SLAs, ensuring top-tier service for external and

Qualifications

• High School diploma or equivalent.
• 3+ years Help Desk or customer service experience.
• 3+ years scripting experience (SQL, Progress, PowerShell).
• 3+ years basic PC troubleshooting/repair.
• 3+ years Deluxe Product Support in related Business Unit.
• Document creation.
• 3+ years Microsoft Office suite.

Responsibilities

• Handle complex client software issues from the application group queue.
• Log, track, and update work items with clear status.
• Lead escalations, coordinate with cross-functional teams.
• Participate in triage and bug scrub meetings.
• Provide SME training and create documentation.
• Monitor dashboards and assist with workload prioritization.

Skills

Help Desk experience

Scripting (SQL, Progress, PowerShell)

PC Troubleshooting

Deluxe Product Support

Documentation

Education

Bachelor's/Associate IT degree

Tools

Microsoft Office

Job description

Deluxe Corporation is seeking a senior-level technical customer service professional in Kentucky. You will configure and resolve complex software issues, log activities, and provide procedural leadership while coordinating with development and QA teams.

You will train peers and maintain documentation to support ongoing product quality and reliability. As a primary SME, you’ll participate in triage, bridge calls, and sharp issue resolution under SLAs, ensuring top-tier service for external and