Senior Technical Product Analyst

Wausau Financial Systems Inc; United States; Remote; USD 3,912,000 - 4,133,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption andSur

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking a senior technical customer service professional to provide advanced support for our software solutions. You will log, track, and resolve complex client issues, lead escalations, and coordinate with development and QA teams to drive resolutions.

The role requires 3+ years in help desk, scripting, and Deluxe product support; you will train peers, contribute to documentation, and participate in triage meetings.

Qualifications

• High School diploma and 3+ years of Help Desk or customer service experience.
• 3+ years scripting experience (SQL, Progress, PowerShell, etc.).
• 3+ years of basic PC troubleshooting or repair.
• 3+ years Deluxe Product Support in related business unit documentation.
• 3+ years of Microsoft Office Suite.

Responsibilities

• Provide technical customer service for Deluxe software; log, track, and resolve items.
• Lead escalations and coordinate with cross-functional teams.
• Prepare documentation and training materials for new associates.
• Participate in triage/bug scrub meetings and maintain SLA adherence.
• Keep stakeholders updated with progress and next steps.

Skills

SQL

Progress

PowerShell

PC Troubleshooting

Education

High School

Bachelor's or Associate degree in IT

Tools

Microsoft Office

Job description

Deluxe Corporation is seeking a senior technical customer service professional to provide advanced support for our software solutions. You will log, track, and resolve complex client issues, lead escalations, and coordinate with development and QA teams to drive resolutions.

The role requires 3+ years in help desk, scripting, and Deluxe product support; you will train peers, contribute to documentation, and participate in triage meetings.