Entry-Level Technical Product Analyst – IT Support

Wausau Financial Systems Inc; United States; Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption andSur

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking an entry-level Help Desk professional to provide technical customer service for Deluxe software. You will log, track, and resolve work items from customers while building comprehensive knowledge of our software.

You will monitor the support ticketing system, adhere to SLAs, and collaborate with teams to resolve issues. A background in IT, basic scripting, and Microsoft Office skills are preferred, with competitive benefits from day one.

Qualifications

• 1+ year of Help Desk and/or customer service experience.
• 1+ year of scripting experience to include SQL, Progress, Powershell, etc.
• 1+ year of Basic PC Troubleshooting and/or Repair
• 1+ year of Microsoft Office suite Document Creation

Responsibilities

• Monitors and manages the support ticketing system for the application group queue.
• Logs, tracks, and updates customer interactions, actions taken, and status throughout the ticket lifecycle.
• Participates in calls/meetings and seeks training to expand product knowledge

Skills

Help desk experience

Scripting

PC troubleshooting

Office document creation

Education

Bachelors/Associates in IT or related field

Tools

SQL

Progress

PowerShell

Job description

Deluxe Corporation is seeking an entry-level Help Desk professional to provide technical customer service for Deluxe software. You will log, track, and resolve work items from customers while building comprehensive knowledge of our software.

You will monitor the support ticketing system, adhere to SLAs, and collaborate with teams to resolve issues. A background in IT, basic scripting, and Microsoft Office skills are preferred, with competitive benefits from day one.