Technical Product Analyst I - Entry-Level Tech Support

Deluxe Corporation; Northern (KY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Healthcare

PTO

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Tuition Reimbursement

Job summary

Deluxe Corporation in Kentucky is seeking an entry-level technical customer service specialist to support our software products. You will log, track, and resolve customer issues using internal systems, and work toward solutions within defined SLA guidelines.

You will monitor ticket queues, document interactions, and strive for high first-call resolution while developing product knowledge. The role includes training opportunities, collaboration in calls and meetings, and a pathway to grow in IT

Qualifications

• 1+ year of Help Desk and/or customer service experience.
• 1+ year of scripting experience to include SQL, Progress, Powershell, etc.
• 1+ year of Basic PC Troubleshooting and/or Repair.
• 1+ year of Microsoft Office suite.
• Document Creation

Responsibilities

• Monitors support ticketing system and logs interactions, updates statuses per SLA and keeps stakeholders updated.
• Contributes to team workload by handling tickets from the application group queue within defined SLA; documents actions and next steps.
• Focus on resolving client issues within defined guidelines; participates in meetings and seeks training to expand knowledge.

Skills

Help Desk experience

Customer service

Documentation

Office suite

Scripting (SQL, Progress, PowerShell)

Basic PC troubleshooting

Education

Bachelor's or Associate degree in IT or related field

Tools

SQL

Progress

PowerShell

Windows OS

Networking

TCP/IP/DNS

Antivirus

CrowdStrike

Carbon Black

Job description

Deluxe Corporation in Kentucky is seeking an entry-level technical customer service specialist to support our software products. You will log, track, and resolve customer issues using internal systems, and work toward solutions within defined SLA guidelines.

You will monitor ticket queues, document interactions, and strive for high first-call resolution while developing product knowledge. The role includes training opportunities, collaboration in calls and meetings, and a pathway to grow in IT