Technical Product Analyst II — Drive Tech Solutions

Deluxe Corporation; Northern (KY); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employee Stock Purchase Plan

Retirement Plan

Disability benefits

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking a mid-level technical customer service specialist to support external and internal customers for Deluxe software. You will log, track, update, and close work items using internal tools while acting as a go-to resource for peers.

You will handle complex client issues, communicate clearly in writing and verbally, and mentor others. This role emphasizes timely escalations, knowledge sharing, and collaboration with cross-functional teams.

Qualifications

• 2+ years of Help Desk and/or customer service experience.
• 2+ years of scripting experience (SQL, Progress, PowerShell).
• 2+ years of Basic PC Troubleshooting and/or Repair.
• Document Creation.
• 2+ years of Microsoft Office suite.

Responsibilities

• Handle complex client software issues and escalations with clear, timely communication.
• Log, track, and update support tickets from initial intake to resolution.
• Document troubleshooting steps and contribute to team knowledge base.
• Maintain SLA adherence and provide status updates to stakeholders.

Skills

Help Desk experience

Customer service

Scripting

PC troubleshooting

Microsoft Office

Education

Bachelor's or Associate's degree in IT or related field

Tools

SQL

Progress

PowerShell

Microsoft Office

Job description

Deluxe Corporation is seeking a mid-level technical customer service specialist to support external and internal customers for Deluxe software. You will log, track, update, and close work items using internal tools while acting as a go-to resource for peers.

You will handle complex client issues, communicate clearly in writing and verbally, and mentor others. This role emphasizes timely escalations, knowledge sharing, and collaboration with cross-functional teams.